Sniggevert |
It's based on actual shipping costs (i.e. package weight, dimensions, location, etc.) You can choose between the various shipping methods and see an approximation of what each various package is going to run you on your subscription page, as it will change since those 2 lines have differing release times.
Sharaya Customer Service Representative |
Hi claudekennilol,
When going through the checkout process, you should be able take the following steps to view/select shipping options:
From the shopping cart, hit the "Proceed to Checkout" button
This should bring you to a section with different numbered buttons that you can click on.
Click on "Step 2 - Shipping"
Click the button that says "Change Shipping Details"
This should should bring you to a page the will display all available shipping options and methods for the order at the time is it being placed.
If you have any other questions, please let us know.
Thanks!
~Sharaya
claudekennilol |
Thank you for your response. Following your directions does not lead me to the desired information. I see a button that says "Change Shipping Method" and it gives me THISpopup. If that page is supposed to show me costs for the various buttons it's not doing so. I've clicked through each page up until "Confirm your order" page (i.e. I specifically have not clicked that button because I don't know what I'm paying).
Hawkmoon269 |
It won't give you costs because, theoretically, the cost could be different each time. If the products weight more one month than they did last month, for instance. Subscriptions also give you discounts on other products, and you can combine orders for those other products with your subscription order, which will affect the shipping costs. And you mentioned the RPG sub, which releases a few a year, and the companion line, which has monthly releases. So for a few months you will just be getting the companion each month and then one month you'll get the RPG and the compation. So the rates are going to vary depending on what is released that month.
Sharaya's instructions are how to view shipping options, not the costs.
To get a ballpark of your shipping costs, pick some currently available products that are in those subscriptions.
Current Companion Product
Current RPG Product
Add that companion product (not the sub, the individual product) to your cart as if you were going to buy it. When you go through check out, you'll get a shipping quote when you choose your shipping option (before you actually confirm you order). Then add that RPG product to the cart with the companion and do the same thing to get an estimate of what shipping will be when they both ship.
That will probably be the best estimate you can get. Once you setup the subscription, you'll have a "My Subscription" page where you can see the products in the upcoming months and what the estimate for shipping is.
Sharaya Customer Service Representative |
Well, that's interesting. I also thought my steps would work for actual prices, because they did on another account the other day :/ Sorry for any confusion!
It looks like some of this may be behaving differently at different times. Seems like this may be one more thing for the tech team to look at.