Hi Ladybacon,
Sorry for any confusion with this! It looks like it may have had a processing issue, so it is stuck in limbo on your account. We can manually grant it as store credit from our side. Please let us know which account you would like it applied to. Please email us the email address and name that would be attached to his paizo.com account, or his paizo.com avatar name, and we can grant it from there. In your email, please include a link back to this thread for reference. Our email address is customer.service@paizo.com
Thanks!
~Sharaya