Order 3461853: No package tracking


Customer Service


My latest AP subscription (paid on 2/11) still hasn't arrived. I don't see any package tracking on the order, other than "already shipped."

Would you be able to see if my package is en route?

Thanks!

Customer Service Ray of Funshine

Hi Haladir,

You should be able to check the tracking information in your shipping confirmation email. It looks like it got transferred to a post office near you on February 21st. Unfortunately, it looks like the tracking information got dropped when it was transferred from Mail Innovations to the USPS. Even when that happens, we typically find that items are still on their way, and should make in the shipping estimate.

Yours has an estimate of 4 to 8 business days in transit. It looks like it started it's progress on the 17th, which makes today the 8th business day. We have been noticing some delays from winter weather, so I would give it a bit longer. If it hasn't arrived by the 4th, please let us know.

Thanks!
Sharaya


Thanks!

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