Core


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On February 1st I played at the 'Awesome Adventure Academy" (event #53735), in Ottawa, Ontario, Canada. I wanted to participate in a CORE game So I used a generic level 1 that I then assigned to a character that I had created but never yet played (number 96732-13).
The Chronicle sheet that I received states that this game was played as a CORE game.
#396732-13 was created before CORE was instigated so how can I make him registered as CORE?
Many thanks
Tessara

Customer Service Ray of Funshine

Hi Tessara,

Unfortunately, we do not have a way to switch non-Core characters to Core characters.

You should either:

-Delete this character and re-register it as Core, if you need it to be a Core character.

OR

If you are okay with it becoming a non-Core character, just play it and have it reported in non-Core game, and it should be converted over.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya

Scarab Sages

Sharaya wrote:

Hi Tessara,

Unfortunately, we do not have a way to switch non-Core characters to Core characters.

You should either:

-Delete this character and re-register it as Core, if you need it to be a Core character.

OR

If you are okay with it becoming a non-Core character, just play it and have it reported in non-Core game, and it should be converted over.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya

What if we happen to already have chronicle sheets assigned to that character that are all core, therefore removing the option of deleting the character and restarting it.

Paizo Employee Customer Service Representative

Angus_The_Bounty_Hunter wrote:
Sharaya wrote:

Hi Tessara,

Unfortunately, we do not have a way to switch non-Core characters to Core characters.

You should either:

-Delete this character and re-register it as Core, if you need it to be a Core character.

OR

If you are okay with it becoming a non-Core character, just play it and have it reported in non-Core game, and it should be converted over.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya

What if we happen to already have chronicle sheets assigned to that character that are all core, therefore removing the option of deleting the character and restarting it.

Hi Angus,

If you'd like to send an email to customer.service@paizo.com with your character information and some details about what's going on, we should be able to forward it on to see what can be done from there. Just let us know if you have any other questions in the meantime.

Thanks!
Katina

Scarab Sages

Katina Davis wrote:
Angus_The_Bounty_Hunter wrote:
Sharaya wrote:

Hi Tessara,

Unfortunately, we do not have a way to switch non-Core characters to Core characters.

You should either:

-Delete this character and re-register it as Core, if you need it to be a Core character.

OR

If you are okay with it becoming a non-Core character, just play it and have it reported in non-Core game, and it should be converted over.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya

What if we happen to already have chronicle sheets assigned to that character that are all core, therefore removing the option of deleting the character and restarting it.

Hi Angus,

If you'd like to send an email to customer.service@paizo.com with your character information and some details about what's going on, we should be able to forward it on to see what can be done from there. Just let us know if you have any other questions in the meantime.

Thanks!
Katina

I have since written several emails to customer.service@paizo.com at several different times, called customer service and made sure they got my email, had the representative I was talking to ping the customer service reps, and have not received a reply. If I could fix this myself I would but there doesn't seem to be an option for me to do it.

Paizo Employee Customer Service Representative

Hi there,

Thanks for letting us know about this! Customer Service doesn't handle these sorts of requests, but I've taken a peek and it seems that your request was received by our PFS Reporting team, and it looks like they responded yesterday evening. Sorry for the confusion!

Just let me know if there is anything that Customer Service can assist you with, and I'll be glad to help out.

Thanks!
Katina

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