Kovok |
Looking for an update on order 3419835. It's been 2 weeks since the order was placed, and I've just sent a second email after the first was not responded to. Just curious what's making this order take so long to get sent out. My previous order was the same, taking about 2 weeks I think to get to the point of processing payment.
Katina Davis Customer Service She-Hulk |
Hello Kovok,
I've taken a look into your order, and it seems that it's being held up because we are waiting for two of the items to come in from our distributors. These products are: P3 Paint: Jack Bone and P3 Paint: Brass Balls.
It looks like they're already been ordered from the distributor, we're just waiting for them to arrive in our warehouse so we can ship them out. If you'd like to separate these two items to get the rest of the order shipped out, I can either move them to a new order or cancel them. Otherwise, the whole order should ship together once we receive the paints in stock.
Please let me know which you would prefer, and I'll get it taken care of as quickly as I can. Likewise, I'll be glad to help with any other questions or concerns that you may have.
Thanks!
Katina
Katina Davis Customer Service She-Hulk |
Hi Kovok,
The paints have already been ordered from our distributor, but now it is just a matter of waiting until they reach us. It looks like they were ordered sometime last week, and we typically allow around 5 - 11 business days for them to get to us.
There are some winter weather problems that have been delaying shipping in various parts of the country right now, which could possibly slow down distribution. However, once we get the paints in, we'll be sure to have them placed into your order and sent out ASAP.
Please don't hesitate to let me know if there are any further questions or concerns that you might have in the meantime.
Thanks!
Katina
Katina Davis Customer Service She-Hulk |
Hello Kozok,
I'm sorry I did not see your earlier reply! I've taken a look into your order #3419835, and it is still waiting for those two paints. We placed an order with the distributor just over a month ago and still have not received the shipment. I'm very sorry for the delay! I know that there have been some recent dock worker strikes which have blocked shipments at a lot of the ports near here, which may have contributed to the wait. Otherwise, I'm afraid we're just waiting for the restock to arrive before we are able to send the paints out.
If you would like the rest of your order shipped separately, I can get the rest of the paints on their way to you and have the last two sent when they're ready to go. If not, the rest of the order will wait for the two remaining paints and be sent out as soon as everything is in stock. Just let me know what you would prefer to do and I will make sure to get it taken care of.
As always, I'd be glad to help with any questions or concerns that you may have in the meantime. Thanks again for your patience.
-Katina
Katina Davis Customer Service She-Hulk |
Hi Kovok,
Thanks for getting back to me so quickly! I've got the rest of your order printed out and ready to go down to our warehouse. They should send you a confirmation email once it has been processed for shipping. (Since it's after hours now, they may not get to it until tomorrow.)
As for the delayed paints, I have moved them into a new order, #3475097. I've made sure that they retained their Holiday15 discount from the original order, and I've granted them free shipping to apologize for the wait. You should receive a confirmation email for this order shortly. Please let me know if anything looks correct and I should be able to set things straight.
Thanks very much for your patience with this issue. If there's anything else I can do to help out, please don't hesitate to let me know!
Thanks
Katina