I put in an order on Sunday and was planning on adding the Holiday Promotional sale, but did not see an option to do so. After sending out a couple of emails I see that you have a backlog, and then I noticed that the order has already shipped - despite me wanting to add it to my next subscription.
Is it possible to add my holiday promotional code now, since I did not get a chance during checkout?
Additionally, I was also looking for the option to add this order to my next subscription shipment. I did not see an option for that as well. I understand that the shipment has already left the building, but I would have not even made this order without the double incentive of the extra 10% holiday sale and the savings from subscription bundling shipping.
Is there a possibility to resolve this issue? The Order number is 3395113
Thanks for bringing this to our attention. I've made some changes to the order to make things work out better and you should get an updated order email.
For future reference, the promo code box is on Step 3 - Payment, underneath the Payment Method section.
For changing shipping options, such as adding to the sidecart, are you taking the following steps?:
From the shopping cart, hit the "Proceed to Checkout" button
This should bring you to a section with different numbered buttons that you can click on.
Click on "Step 2 - Shipping"
Click the button that says "Change Shipping Details"
This should should bring you to a page the will display all available shipping options and methods for the order at the time is it being placed.
Thanks Sharaya!