Order #'s: 3321866 & 3304604


Customer Service


Pathfinder Adventure, Adventure Path, Maps, Rulebook Subscriber

Hello.

I have two orders with Paizo right now. One was placed on October 21st for products in the Great Golem Sale (Order #3304604). The other is my subscriptions order for November (Order #3321866). According to my Paizo account page, they are both still pending as of five minutes ago.

Based on the Great Golem Sale update page, it appears as if you'll soon be getting to the October 21st orders.

I'm not sure when you'll get to my subscription order, but I believe the pending hold of the funds in my account ends today. I don't know exactly how that works, but perhaps the order will process today.

Regardless of which order processes first, you are welcome to ship both orders together if it makes it easier for your warehouse folks. I don't know if it is too late to save a couple dollars on the shipping that way, but that, too, would be appreciated.

I checked my credit card account earlier in the day and both charges were still pending. I have sufficient funds, so everything on my end should work out.

Thanks again for your time and hard work.

Sincerely,
Pigraven

Lantern Lodge Customer Service Dire Care Bear Manager

I combined everything but the case into order 3304604 to work out best for shipping. Authorizations expiring generally don't impact our ability to charge for an order unless the money gets used elsewhere before we ship the order.

Lantern Lodge Customer Service Dire Care Bear Manager

The warehouse was actually shipping it as I was moving items around. You've been charged for all the items on order 3304604, but to get the postage label accurate the order that will actually ship is 3372802.


Pathfinder Adventure, Adventure Path, Maps, Rulebook Subscriber

Thank you so much for both the work itself and for responding (and updating) this post so quickly.

It sounds like there is finally some light at the end of the October Great Golem/November Subscription tunnel for you and the rest of the crew! Good Luck!

--Pigraven

Lantern Lodge Customer Service Dire Care Bear Manager

Scratch that, its coming in two packages. The first package had actually already left so the new three sub items are on 3372802 in one package and the rest is still on 3304604 and in another package.


Pathfinder Adventure, Adventure Path, Maps, Rulebook Subscriber

Haha, well okay. :)

At this point, it sounds like they have all shipped or are in the process of actually being shipped out. So they'll get here when they get here and in one way or another.

Thanks for the work and keeping me updated.

--Pigraven

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