order 3290158, mythic monster aliens missing?

[Cat-thulhu]

Just received the order but there was no mythic monster aliens print edition. I think the order indicates it should have shipped but appears to have been overlooked or missed.

[Sara Marie]

The item actually hasn't shipped because it has no form factor (the part that tells our shipping code what the dimensions of the item are). So it has neither shipped nor been charged. I've set it in its own order 3355805 and Liz's is fixing the item. As soon as its ready we'll ship it for you right away. I apologize for the delay and confusion.

[Cat-thulhu]

That's cool. I figured something weird had happened since it caused some issues before. Will it ship with my November subs or by itself?

[Sara Marie]

It will ship today, by itself as putting it with the sub would delay it longer.

[Cat-thulhu]

Thanks Sara, sorry it's been such a pain for you. As always customer service comes up trumps.