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Hey guys, I've just gotta say I'm not at all impressed with the direction you have taken the checkout on the website. It seems buggy, misleading, and intentionally customer-unfriendly. Whereas before it was a clear and elegant "this is what you're paying for this, these are your shipping options, how would you like to pay for this, etc" now it feels much more like "Oh, you want to buy this stuff? It'll be this much - what's your card #? Oh, we're not going to explain WHY it is that price. Figure it out. We need your card # to charge you money."
Specifically, the checkout jumps directly from #1 to #3 entirely skipping over shipping options and just saying it will charge you for whatever shipping option that happens to be there. A customer has to MANUALLY click shipping to select shipping options - why don't we get this option as we go rather than hiding it like a dark secret?
I think I know why...because the dark secret is that you've removed the option for standard postal (usually $6 or so) in favor of a much more expensive Priority shipping (closer to $11). While $5 might not seem like much, it is enough of a difference to make me decide not to participate in your Great Golem Sale for a few items I want when I'm unable to combine them into my sidecart for shipping with my regular subscription order.
I've been a good customer of Paizo's since 2007 and own almost every Pathfinder related product you've released - just check my order history. But the direction of the website and customer unfriendly practices makes me seriously consider cancelling my subscriptions (another problem with your website, being unable to see what I'm going to be charged for my subscriptions for over a month) and just going to Amazon in the future.
I really like working directly with Paizo, so I hope you can resolve these issues shortly. Was there really a problem with the old options in terms of checkout and shipping? If it isn't broke, why did you try to fix it?
We're working on an overhaul of the shipping system back end even as we speak, hopefully it will clean up some of the issues we've been seeing.