some type of error with trying to purchase


Website Feedback


I was able to trick it into working, but I do not wish to ever deal with that again or for anyone else to, so I suppose I should bring it to attention, there seems to be some form of error/glitch with the payment method/billing address part of ordering, I was ordering a gift certificate on here, entered my amount, then when it reached the payment method section, Im using a new card now, so I had to put it in, which that part went fine, the error came when I went to select a billing address or put one in, the window that it spawns for the information, glitched and wouldn't show me all it needed to, like a section of it was just acting like it wasn't there, and when trying to enter a billing address, it did the same thing, though it actually showed all the boxes for info and such, the bottom part just acted like it wasn't there and wouldn't let me click on it and such, it was mind blowing to deal with, I tricked it into working by making the billing address the main address for my account, that way it was at the top of the list, and I could click it, but anything underneath it, just acted invisible and wouldn't work, I don't know how well I did at explaining this, but I tried, it was just a weird glitch and nothing seemed to fix it at all, restarting, exiting, all that, so it doesn't appear to be on my end

Customer Service Ray of Funshine

Thanks for letting us know about that. I'm glad you found a way to make it work for you. I'm having one of the moderators move this to the Website Feedback boards so the tech team can know what's going on. Thanks!

Development Manager

We've added this to our backlog to look at, but behavior like this sometimes happens if you have compatibility mode on in Internet Explorer. If you do, try turning it off, might remove the issue for you.

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