Pathfinder Flip-Mat: The Emerald Spire Superdungeon Multi-Pack PDF never received


Customer Service


Hello there,

Unable to reach you by phone (busy, no space left for messages) or email (the 2000 backlog), I'll try this here.

I pre-ordered the Pathfinder Flip-Mat: The Emerald Spire Superdungeon Multi-Pack back in April, but then due to unforeseen circumstances had to cancel my subscriptions and orders.
I re-subscribed to the Pathfinder Maps subscription again as soon as I could, but was told that I'd have to have my first shipment sent out before I could re-order the Superdungeon Multi-Pack and get the PDF (i.e. I could not side-cart it). The order didn't ship until the 16th, I asked again and was told it since the PDF hadn't yet been released that I was still okay.
There was a problem with that order (Goblins of Golarion?), and it wasn't submitted until June 19th via Order 3142541. It was side carted, and should have gone out with the next batch of subscription. However, despite more than enough available funds on credit card, repeated authorization problems resulted in the items being bumped around, and finally shipping via Order 3168491, shipped Sep 25, 2014.
I didn't want to touch the orders, since I was afraid that would change my eligibility for the PDF, and because I had pressing family matters that made it all seem rather inconsequential at the time. Plus, like today, I can't always reach customer service when I need to...

Now I'm stuck with a couple of modules of an AP I don't even want, and not the PDF of the map pack I most wanted. Can this be fixed, or am I SOL?

Subscribed to Pathfinder Maps Jun 4, 2014 via Order 3138247
First maps sent via Order 3138252, Shipped Jun 16, 2014
Added Pathfinder Flip-Mat: The Emerald Spire Superdungeon Multi-Pack to sidecart, via Order 3142541, submitted June 19, 2014 (PDF release date was listed between June 22nd and 25th at the time)
Authorization problems resulted in the items being bumped around, and finally shipping via Order 3168491, Shipped Sep 25, 2014

Lantern Lodge Customer Service Dire Care Bear Manager

You should now have access to the map in your My Downloads.

thanks
sara marie


Thank you, thank you, thank you!

Are you sure your first name isn't misspelled, and it's actually Super Marie? :D

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