Orders 3319495 and 3306517 updated payment


Customer Service


I had a credit card get replaced, causing two orders made with the old card to get declined.

I updated my payment method last week, but both are still stuck displaying "Payment Method: This order requires a valid payment method." even though the new payment method should be good.

The orders are:
3319495
and
3306517

Thanks,
Matt

Paizo Employee Customer Service She-Hulk

Hello Matt,

Thanks for letting us know about this! I've checked in on the orders you mentioned, and it seems that your updated payment information is in our system, it just was not recognized as being said to these orders yet. I should be able to take care of that on my side no problem.

Before I do, I wanted to ask two things:
1) Would you like me to combine the two orders and have them sent out together? Since they are both still pending, I should be able to do that no problem.

2) It looks like one of your items in order #3306517, the GameMastery Map Pack: Ancient Forest, is no longer available and it it trying to hold up your order. As the Great Golem Sale is a clearance sale, it is not very likely that we will be getting more of them in any time soon. Would you like me to cancel this item for you?

Please let me know if there are any further questions or concerns that I may assist you with in the meantime, and I would be more than happy to do so.

Thanks!
Katina


The shipments can be combined, and you can cancel the sold out item.

Thanks!
-Matt

Customer Service Ray of Funshine

The Ancient Forest Map Pack has been canceleld.

The system's actually fighting me a bit with combining them. Instead, I have granted the First Ten Shipping discount to the subscription order, since it is so very close, and that would work out to be about the same.

The card has been set in place and it looks like things should be good to go!

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