Long time Pending Order... combining with another.


Customer Service

Grand Lodge

I was hoping to take "one" of the items from Order 3123288 in my cart and then combine it with a pending order in my cart Order 3304558

The item I want out of the 3123288 order is "Pathfinder Battles—Shattered Star: Amiri, Human Barbarian" and then combine it with the 3304558 order so they ship together.

Leaving the back order Ants and Tentacles to stew until they arrive once again at Paizo. Even though the 3123288 order has been pending for months.

Hope this makes sense and I also hope it does not slow the order down any?

Thank you!!

Grand Lodge

Any news?

Paizo Employee Customer Service She-Hulk

Hello Deanoth,

Thanks for bringing this to our attention! I've taken a look into your account, and it seems that all 3 of your pending orders were ready to ship, including the Ants and the Kraken in order #3123288. I'm not sure what was holding them all up, but I have combined them all into your subscription order #3318773 so that everything can be shipped out together.

I apologize for the confusion with all of this, but I'll try to get your new order out as quickly as I can. Our warehouse is a bit bogged down with Great Golem Sale orders and Subscription orders right now, but they're working through everything as fast as they can and will send you a confirmation email once your order has been processed.

Please let me know if there are any further questions or concerns that I would be able to assist you with in the meantime, and I would be more than happy to do so.

Thanks!
Katina

Grand Lodge

Katina, It still shows the "Ants" on backorder. (For Order 3318773 ) I do not want ANYTHING to slow the order down and would rather pull the ants out for now and wait on them, then when they arrive ship the "Ants" then, and ship the rest of the order without the ants? Also is there any break I can get on shipping or something or even expedited service for the length of time I was waiting on the "pending" order of the Ants, Tentacles and Amiri?

(expedited as in shipping as quickly as possible like "Thursday? :D)

Thanks for anything you can do!! :)

Paizo Employee Customer Service She-Hulk

Hello Deanoth,

Looking into your order, it was already processed for shipping yesterday, so it should already be on the way! Though the Giant Ant may show as backordered on our website, your order already had stock reserved for it, so the Giant Ant sent out with everything else.

You should have received a shipping confirmation email, and it looks like your package should be 4 - 8 business days in transit. Please let me know if there's anything else I can do to be of assistance, and I would be more than happy to do so.

Thanks!
Katina

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