Subscription discount not showing in shopping cart


Customer Service


Hi there,

I recently received my first PACG subscription delivery (the add-on deck, order 2802266); my next scheduled subscription order is S&S 3, so I assume I started my sub too late to get S&S 2.

I want to order S&S 2, but it's showing as full price when it's in the cart instead of 20% off. Is there something else I need to do?

cheers,
crainc

Customer Service Ray of Funshine

Hi!

We had a weird thing happen in they system where the Character Add-On Deck stayed up as a subscription starting option for too long, so it did not sync up with Deck 2 as normal.

For accounts like this we've been added Deck 2 manually. Do you want is set up to ship by itself or set to your sidecart to ship with Deck 3 November? Thanks!


Thanks Sharaya - can I have it in the sidecart for November? Will I still get the promo card?

Also, do the class decks qualify for the subscriber discount? I'm still not seeing it.

Cheers,
crainc

Customer Service Ray of Funshine

It has been added to your sidecart for November. Yes, you get the promo card, as it is a subscription item.

The Class Deck should qualify for a 20% discount if you have a card game subscription, which makes them $15.99. Where in the system is it giving you trouble with that?


Before this morning, the prices were being listed as $19.99 after adding to my shopping cart, but they're $15.99 now - yay! Thanks for all your help :)

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