Order #3319066


Customer Service

Silver Crusade

Can I please have the sidecart I added to the above order removed please?

The subscriptions had a shipping total of $21 and the sidecart items had a shipping total of $26 but combining them has made shipping $77???

So please remove the non-subscription items and I will just purchase them separately.

Paizo Employee Customer Service She-Hulk

Hello Wildhunt,

I have moved the non-subscription items into a new order, #3323678. You should now see it pending in the Order History section of your Paizo.com account.

Both the new order and your subscription order are just waiting to be processed and shipped by our warehouse. If you would like to delay the new order from sending out right away, please let me know and I should be able to suspend it temporarily.

It looks like right now, order #3323678 is going to be sent in two packages - one box and one of the flip mats in an envelope. I tried to tinker with the system to get it to ship all in one box, but it looks like the only option would be to bump it up to the next available shipping method, which is $30 more expensive. So, I've left the order as is.

If there are any further questions or concerns that I would be able to assist you with, please let me know and I would be glad to do so.

Thanks!
Katina

Silver Crusade

Thank you for your assistance Katina, but I have noticed that the original subscription of the

Pathfinder Roleplaying Game: Monster Codex (OGL) Hardcover
Pathfinder Adventure Path #87: The Choking Tower (Iron Gods 3 of 6) (PFRPG)

has changed the shipping amount.

The original email I received of my pending subscription for the two books had shipping at $21.32. Now that the order has been spit and returned to the original configuration, shipping is listed at $33.09. Why has this changed?

Sorry to be a pain.

Paizo Employee Customer Service She-Hulk

Hello Wildhunt,

Sorry about that! It looks like your Monster Codex and Adventure Path #87 were set to ship out via USPS Priority, which is why it was more expensive. I've moved them back down to Standard Postal Delivery, and it looks like the shipping price is back to $21.32 now. Please feel free to take a look over the order to make sure that everything is correct, and don't hesitate to let me know if something needs to be changed.

Thanks!
Katina

Silver Crusade

Thank you again Katina, your help is appreciated.

Both pending orders now look good and I am happy for them to be processed at your earliest convenience.

Have a great day!!

Community / Forums / Archive / Paizo / Customer Service / Order #3319066 All Messageboards
Recent threads in Customer Service