Callum |
I have a dozen items waiting in my sidecart to be shipped with my subscription. Ideally, I'd like for these items to be shipped in the most economical way possible, even if that means I have to wait several months to receive them all. I'm not sure if it's possible for you to work out how to do that, but I thought I'd ask. Thanks!
Sharaya Customer Service Ray of Funshine |
Callum |
Okay, Sharaya, I've just received notification that Order 3300074 (my next subscription order) is pending shipment, including all my sidecart items, with Shipping & Handling of $54.79 - which is more than the cost of the items ($35.60)! Normally my subscription shipping is $6.54, and it goes up to about $9 if a single extra item is added. Is it possible to work out a way of shipping these items with my next few subscription mailings that doesn't lead to punitive shipping costs, please? (I'm happy to help with the conundrum, if you can supply me with a list of your shipping charges.)
Thanks!
Sharaya Customer Service Ray of Funshine |
Unfortunately, we do not have a way to set it up in the system to ship sidecart items over several months. There is not a functionality for this in the system.
That said, it does look like the system is confused with the shipping and thinks it has to go Priority for some reason. After doing some poking, I was able to get it spilt up into two packages going to standard post instead. I've got those orders submitted (but suspended until you can look at them). It looks like the two standard post packages can ship at $14.94 and $18.64.
If that works for you, please let us know. Alternatively, if you want cancel anything or make any other changes, since we can't ship things over a few months, please let us know.
Sharaya Customer Service Ray of Funshine |