November 2014 New Release Shipping Thread


Customer Service

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Lantern Lodge Customer Service Dire Care Bear Manager

Paizo is closed for the US Thanksgiving Holiday on Thursday, November 27th and Friday November 28th. We will reopen on December 1st.

There are still folks in the warehouse shipping as many orders as they can before the holiday weekend. While theoretically new subscription orders for December should combine with pending orders left from November, we have done a lot of code changes recently and I cannot guarantee they will be combined.

Grand Lodge

Pathfinder Adventure, Rulebook Subscriber

Give them my thanks.

Paizo Employee Customer Service She-Hulk

Dragnmoon wrote:

Just got the email for the rest. I understand the Mini being a separate shipment not sure I understand why all the Cards in my order shipped separate from my books.

Edit: THough it does not look like I got charged extra for shipping my Non mini products in 2 different packages.

Hello Dragnmoon,

Thanks for letting us know! I have double-checked into your order, and it seems that your shipping was evened out over the 3 packages, and you should have been charged the price you were originally quoted for shipping.

It appears that our system did try to put up a fight, and had marked shipping as $38.75, but you were granted a $21.94 discount to ensure that everything matched up. Your shipping total should have come out to $16.81.

Please let me know if there are any other questions or concerns that you may have about the order, and I would be glad to help out.

Thanks, and have a great Thanksgiving!
-Katina

Grand Lodge

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I wish you guys would add an option to prepay your order to get the PDFs right away. I could wait on the shipping if it wasn't holding up my PDFs too. ><

I'd jump at an option that was non-refundable end of cycle shipping with immediate PDFs.


Adventure Path Charter Subscriber; Pathfinder Lost Omens, Rulebook Subscriber

This is getting a little frustrating. This is the fourth month in a row that my subscriptions have been much later than normal and two of those months have completely missed the end date for shipping. That's a third of a year. And now we're hitting December, the busiest shipping time of the year with no reason to expect those subscriptions to be on time either. Paizo is very quickly eroding any of the goodwill that has built up over the years. Reactive customer service only goes so far.


Athansor wrote:

I wish you guys would add an option to prepay your order to get the PDFs right away. I could wait on the shipping if it wasn't holding up my PDFs too. ><

I'd jump at an option that was non-refundable end of cycle shipping with immediate PDFs.

Oh god yes!

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder PF Special Edition Subscriber
Katina Mathieson wrote:
Dragnmoon wrote:

Just got the email for the rest. I understand the Mini being a separate shipment not sure I understand why all the Cards in my order shipped separate from my books.

Edit: THough it does not look like I got charged extra for shipping my Non mini products in 2 different packages.

Hello Dragnmoon,

Thanks for letting us know! I have double-checked into your order, and it seems that your shipping was evened out over the 3 packages, and you should have been charged the price you were originally quoted for shipping.

It appears that our system did try to put up a fight, and had marked shipping as $38.75, but you were granted a $21.94 discount to ensure that everything matched up. Your shipping total should have come out to $16.81.

Please let me know if there are any other questions or concerns that you may have about the order, and I would be glad to help out.

Thanks, and have a great Thanksgiving!
-Katina

Matches what mine looks like as well. Split over three, cards shipping separately, total for sipping looks to be the same, just split over three.

Please don't merge by November and December subs. I am desperately waiting on my battles minis and do not fancy another months wait.


Ouch...
Last night at 5:59pm Paizo Standard Time, a package containing one item from my order shipped. Looks like everything else in my order is in a different package, which now won't ship until Monday!
Wishing my pdf-accompanied products had been in that lucky package that squeezed out the door. It's going to be a LONG weekend!
:)


Athansor wrote:

I wish you guys would add an option to prepay your order to get the PDFs right away. I could wait on the shipping if it wasn't holding up my PDFs too. ><

I'd jump at an option that was non-refundable end of cycle shipping with immediate PDFs.

This needs to be a thing. As a new subscriber of only a few months, every single one has been delayed to the point that I could of purchased the PDFs at least a week or two before it ships.

An option (off by default) to make your order charged as soon as the PDFs were available - and then you have access immediately irrespective of shipping date - as Athansor suggests, would be an amazing addition.


Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

A charge for the price of the PDFs and releasing them at the beginning of shipping then a second charge for the physical books when the actually ship, discounted by the already paid for cost of the PDFs, might work too.


Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

It might - if they charged full price for the pdfs. But then you'd get people complaining about that.

Remember what the Martian said: "Waiting is."


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Someone must be working overtime because I just got my shipping email about 11 minutes ago.

Thanks!


1 person marked this as a favorite.

Thank you warehouse staff for putting in the overtime! I woke up and found my shipping mail and PDF waiting for me.

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder PF Special Edition Subscriber

Well hopefully I will get mine soon. The exchange rate is on its way down. If this had shipped around a week ago I'd be paying about $50 less for my subs this month, frowny face!

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder PF Special Edition Subscriber

So any word on the last of these? I can't see anything in my order that should be delaying it to the end, and is anything is I give you permission to move it to next month to move this one along.

Lantern Lodge Customer Service Dire Care Bear Manager

The warehouse worked very hard earlier this week to get out the remaining November subscriptions that were ready to go. If you have a November subscription order that has not yet shipped, please let us know (email, messageboard or phone) so we can help find out why it has not shipped.

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