October 2014 New Release Shipping


Customer Service

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Dark Archive

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Ed Reppert wrote:
Nonsense. The lizard men were here first. :-)

They are still here.... *puts on tinfoil hat*

Silver Crusade

At the very least, they may not celebrate it, but it's still a postal holiday. I'd rather they close on the postal holidays than every bank holiday lol.


1 person marked this as a favorite.

I'm just gonna put this here:

http://theoatmeal.com/comics/columbus_day


Good Afternoon,

how far along is shipment? :)

If I go on pressing F5 I'll have to buy a new keyboard.

Sovereign Court

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Order 3315563 No word on this yet. Please help? Ordered last Monday. Seven days and no info. Order still says pending. Thanks.


Pathfinder Lost Omens Subscriber

I received an email notifying me that my order (3317206) was pending on 6 October, but still no notification that its shipped - is there a problem with my order? Thanks

Dark Archive

So Any chance of an update to how orders are coming along?

Lantern Lodge Customer Service Dire Care Bear Manager

We were closed on Monday for Indigenous Peoples' day (Seattle just voted to change it). We are closed any day that USPS is closed.

Sovereign Court

Order 3315563 Any idea when this will ship? Ordered last Monday. Has been "pending" for a week now. Never had this kind of problem with you guys before. Thanks.


Knight of Lastwall wrote:
Order 3315563 Any idea when this will ship? Ordered last Monday. Has been "pending" for a week now. Never had this kind of problem with you guys before. Thanks.

Yeah, Tuesday confirm here with no further word for me. Pretty sure this happened to me last year around this time too, I blame the Golem Sale. The front page originally had all orders predicted to go out by the 17th, but I think somewhere in the thread they said technical difficulties pushed things back a day or two.

Silver Crusade

Question about Order 3297370, in Payments under the dollar amount it says expired the 13th, it is now the 16th and checking my bank statement it shows I have not been charged, is this a problem?

Dark Archive

So any Eta on when subscriptions will finish shipping?

Lantern Lodge Customer Service Dire Care Bear Manager

I do not have an ETA but I doubt it will be tomorrow. The ability to put Great Golem Sale items in sidecarts for subscriptions is making it hard to guesstimate.

Dark Archive

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Is prioritizing orders which do not have Great Golem Sale items an option?

Liberty's Edge

Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

Hi Team,

Is shipping happening? Anything I need to do on my end?

Thanks!

A


Hi Paizo / Sara,

could you please give a heads-up at the time when the wharehouse is closing for the weekend and there won't be further shipments?

Just I know when I have to stop pressing F5 and suffer through the weekend without the pdfs ;)

Thank you!

Lantern Lodge Customer Service Dire Care Bear Manager

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We are already prioritizing subscriptions. We are still shipping. Warehouse schedules are not always static and its not predictable when shipping will end for the weekend, though typically, by 7pm is usually a safe bet.

Dark Archive

Okay. Thank you for the update.


Sara Marie wrote:
We are already prioritizing subscriptions. We are still shipping. Warehouse schedules are not always static and its not predictable when shipping will end for the weekend, though typically, by 7pm is usually a safe bet.

Hi Sara,

thank you very much for taking the time and giving the update.

Have a nice weekend :)

Sovereign Court

Waiting 2 weeks for my order to ship, fingers crossed form an email monday so I can start reading the PDF's :)

Grand Lodge

Hi there, wondered if you know when November subscriptions will start authorizing? Also will we get the subscription page up an running again soon?
I really will need to know costs and dates of November subscriptions and shipping estimates to allow for it in my bank account. Thanks :D

Liberty's Edge

I believe on the 2nd Nov, there's a November thread somewhere around here.


You'll want to keep track of this post/thread.

Liberty's Edge

Justin Sluder wrote:
Is prioritizing orders which do not have Great Golem Sale items an option?

If Paizo has an intelligent just in time order picking system (which I suspect they do), then they are already getting the orders out at the highest rate possible.

Silver Crusade RPG Superstar 2014 Top 16

Are the last subscriptions going out today? I'm still pending and I REALLY want to get my hands on my subscriber PDFs!!!

Silver Crusade

It's gonna be really awkward If the street date comes before the subscribers get their stuff.

Silver Crusade RPG Superstar 2014 Top 16

Well I can assure you that the street date will come before I get my physical stuff in the mail, but I'd at least like to get my PDFs. I'm itching to both go through Advanced Class Origins to see what I can apply to my current characters (and probably add yet another to my growing list of builds I want to try out) and see the rest of the Monster Codex's Simple Class Templates, as I hope to use them often in my freelance work.


Based on Sara's comment Thursday, I'm certain subscriptions are still being prepared. Still pending myself. I'm sure there will be cheering when October subscription shipping is complete (along with the Golem Sale).

Dark Archive

Still pending here as well.


Actually just got my shipment notification - woot!

Lantern Lodge Customer Service Dire Care Bear Manager

They are still shipping. Trying to prioritize orders with subscriptions and no sale items but our tools do not make this easy.

Silver Crusade RPG Superstar 2014 Top 16

Ah, so my sale items are the culprit. Damn you great golem sale! :-D


Pathfinder LO Special Edition, Maps, Pathfinder Accessories, PF Special Edition Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Woot! Got my pdfs today!

Silver Crusade

Yay! They're here! Many thankies to the warehouse staff and customer service reps ^w^

Lantern Lodge Customer Service Dire Care Bear Manager

At this point subscription orders for October should be out the door.
If you have a subscription order that is still pending from October: take a peak at your order history page to make sure there's no payment method issues and if not, create a new thread in the CS forums, email us or give us a call to let us know so we can check into it.

Please note, customer service is currently slammed and our response time is significantly delayed.


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Should I be worried now that my October order, shipped on October 16, still hasn't arrived here in Germany? It's been more than 6 weeks now. It used to be that orders would arrive within 10-14 days, as estimated ("Estimated 6 to 10 business days in transit"). Anyone else still waiting?

Lantern Lodge Customer Service Dire Care Bear Manager

Zaister wrote:
Should I be worried now that my October order, shipped on October 16, still hasn't arrived here in Germany? It's been more than 6 weeks now. It used to be that orders would arrive within 10-14 days, as estimated ("Estimated 6 to 10 business days in transit"). Anyone else still waiting?

Sending you an email.

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