Order 3289632


Customer Service

RPG Superstar 2013 Top 8

On Tuesday, when the order was placed, I saw that (for some reason) my default card was declined. I transferred the order to the other card I have on file with Paizo and it seemed to work. But checking my account today, it still lists the original declined card from Tuesday without saying anything about the update, and with the ability to change card seemingly gone. How can I get the system to recognize that I want it on the other card?

Thanks

Customer Service Ray of Funshine

There was a "Try Payment Method Again" button...but I'm not see it right now. :/

Please send us an email with the following:
-A link back to this thread for reference
-The last 4 digits of the card you want to us for the order
-The billing address of the card (original card was declined because it did not pass the address verification check)

After that, we should be able to straighten things out from our side.

Thanks!
Sharaya

RPG Superstar 2013 Top 8

Unfortunately, switching to the other card didn't work. Having recently moved, the sync between billing address is apparently out of whack. I switched back to the first card once the website allowed me to try payment again or switch payment. I have successfully made other purchases with this card at this point, and its billing address was switched first. Now, two days later, the order is still pending. Not declined. Is the idea to wait a while before trying again with the new card?

Customer Service Ray of Funshine

My apologies! Our inbox has been crazy, and we hadn't seen your response with the information in it yet.

I have updated the information for the pending order and just tried things again, and it looks like all is well now. The warehouse is still in the process of shipping this month's subscription orders, so you should see a shipping update within the next few days or so.

RPG Superstar 2013 Top 8

Thanks so much!

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