Subscription Order 3223136 and Order 3274997


Customer Service


Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

The second order was supposed to be in my sidecart to go with my subscription. Is it possible to fix this? I've already eaten the 'not going into sidecart' error for another three items as I'm at least getting items I want faster, but I'd rather not pay additional shipping because something that's supposed to be in my sidecart is shipping alone yet again.


Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

Additionally, can someone please make sure the book in the just placed order 3279178 goes into my sidecart properly? There's a contadiction between the order confirmation stage, where I click to confirm the order, which says it's to go into the sidecart, and the final page after confirmation, which seems to indicate the item is a pre-order only, with the shipping listed as Standard Postal Delivery.

Paizo Employee Customer Service She-Hulk

Hello Paul,

Thank you for letting us know about this! I have moved your Class Decks into your pending subscription order #3274997. I've sent you an updated confirmation email so you can look over it to make sure that everything is correct.

I have also moved your book from order #3279178 into your sidecart, so it should hop into a subscription order once it becomes available.

Please let me know if there are any further questions or concerns that I would be able to assist you with and I would be more than happy to do so.

Thanks!
Katina


Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

Many thanks for the fixes. Everything seems to be correct now.

One thing I noticed with today's order was that there didn't seem to be any option anywhere in the process to actually change how it was to ship, and after the last ones I was actively looking for it. I'm not sure if that was a bug not allowing shipping options to be displayed or me still missing the obvious somewhere.

Customer Service Ray of Funshine

Just to check, for changing shipping options, are you taking the following steps?:

From the shopping cart, hit the "Proceed to Checkout" button
This should bring you to a section with different numbered buttons that you can click on.
Click on "Step 2 - Shipping"
Click the button that says "Change Shipping Details"
This should should bring you to a page the will display all available shipping options and methods for the order at the time is it being placed.


Adventure Path Charter Subscriber; Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

I can now confirm that there is a bug somewhere, and I'm not missing the obvious.

I just added the Goblins compilation from my last order, a pre-order, to my cart again, and I see just three numbered buttons, 1 Shopping Cart, 2 Payment Method, and 3 Confirm Your Order. There is no Shipping options available for me.

When I removed the pre-order product and instead added a copy of the Core Rulebook, in stock, to my cart to test the results, I got four buttons, with Shipping options at position number 2, with Payment Method at 3, and Confirm Your Order at 4.

I suspect this explains why there have been a number of issues with sidecarts lately.

Customer Service Ray of Funshine

The system has been a little finicky with some pre-order stuff lately (tech team is looking into it). So if you are ever worried about something being in your sidecart, feel free to double check.

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