MSpekkio |
Like many posting here over the last few days, I attempted to subscribe to the Adventure Card Game. Like many, I too just got stuck in a loop of 'confirm order' 'shopping cart'. Like many, I too sent an email to customer service to get this resolved. Like many, I await any response.
Since I don't even know if my order processed or if my card was changed, I'm certainly not going to purchase anything else from paizo.com until I see some confirmation that the website is functional.
Can one of the representative give a update on the status with the store, and some path forward for anybody else stuck in limbo?
Sharaya Customer Service Ray of Funshine |
We are having issues with checkout that the tech team is still working on fixing. Particularly, we are having problems with the Card Game subscriptions and maybe some other subscriptions.
If requested, we can finished submitting things from our side once they are in a shopping cart.
The workaround is that they have to be moved to the sidecart from our side, which means that they should be combined with Deck 2 for the September subscription order when we generate those to accounts in the near future. If you want this done, please let me know.
I'm sorry we haven't responded to your email as of yet. We have been receiving an unusually high volume of emails for most of the summer, and are trying to work through the backlog as quickly as we can. I do apologize for the delay.
Marlanaj |
We are having issues with checkout that the tech team is still working on fixing. Particularly, we are having problems with the Card Game subscriptions and maybe some other subscriptions.
If requested, we can finished submitting things from our side once they are in a shopping cart.
The workaround is that they have to be moved to the sidecart from our side, which means that they should be combined with Deck 2 for the September subscription order when we generate those to accounts in the near future. If you want this done, please let me know.I'm sorry we haven't responded to your email as of yet. We have been receiving an unusually high volume of emails for most of the summer, and are trying to work through the backlog as quickly as we can. I do apologize for the delay.
I'm in the same boat here. Can I get the sub started via you folks? Thanks in advance.
Sharaya Customer Service Ray of Funshine |
Sharaya Customer Service Ray of Funshine |
Sara Marie Customer Service Dire Care Bear Manager |