Can we get an update on the Store Issues?


Customer Service


Like many posting here over the last few days, I attempted to subscribe to the Adventure Card Game. Like many, I too just got stuck in a loop of 'confirm order' 'shopping cart'. Like many, I too sent an email to customer service to get this resolved. Like many, I await any response.
Since I don't even know if my order processed or if my card was changed, I'm certainly not going to purchase anything else from paizo.com until I see some confirmation that the website is functional.

Can one of the representative give a update on the status with the store, and some path forward for anybody else stuck in limbo?

Customer Service Ray of Funshine

We are having issues with checkout that the tech team is still working on fixing. Particularly, we are having problems with the Card Game subscriptions and maybe some other subscriptions.

If requested, we can finished submitting things from our side once they are in a shopping cart.
The workaround is that they have to be moved to the sidecart from our side, which means that they should be combined with Deck 2 for the September subscription order when we generate those to accounts in the near future. If you want this done, please let me know.

I'm sorry we haven't responded to your email as of yet. We have been receiving an unusually high volume of emails for most of the summer, and are trying to work through the backlog as quickly as we can. I do apologize for the delay.


The subscription is still in my cart, and if moving the items into my side cart lets these orders go forward, that would be lovely.


Sharaya wrote:

We are having issues with checkout that the tech team is still working on fixing. Particularly, we are having problems with the Card Game subscriptions and maybe some other subscriptions.

If requested, we can finished submitting things from our side once they are in a shopping cart.
The workaround is that they have to be moved to the sidecart from our side, which means that they should be combined with Deck 2 for the September subscription order when we generate those to accounts in the near future. If you want this done, please let me know.

I'm sorry we haven't responded to your email as of yet. We have been receiving an unusually high volume of emails for most of the summer, and are trying to work through the backlog as quickly as we can. I do apologize for the delay.

I'm in the same boat here. Can I get the sub started via you folks? Thanks in advance.

Customer Service Ray of Funshine

MSpekkio wrote:
The subscription is still in my cart, and if moving the items into my side cart lets these orders go forward, that would be lovely.

Thanks for confirming. Yours has been processed and you should get a confirmation email.

Customer Service Ray of Funshine

Marlanaj wrote:
I'm in the same boat here. Can I get the sub started via you folks? Thanks in advance.

Sure! Thanks for confirming as well. You should get an email confirming things soon.

Lantern Lodge Customer Service Dire Care Bear Manager

It is actively being worked on. The tech team is trying to make sure the solution doesn't cause more problems than it fixes


Thank you Sharaya and Sara. Looking forward to my Add-on Deck :)

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