Problems with Orders 3237882 and 3203425 and more...

[Mike Bramnik]

Hello,

I'm sorry to be writing on the message boards - but with my schedule, calling you guys while you're open is difficult. I've previously sent two emails a week apart that I haven't heard anything back from yet, and with some of this stuff from even before GenCon...

I'm likely going to be traveling out of state soon and would really like to make sure that I'm either around to get my orders myself, or to arrange for someone to check for me and hold them until I'm back.

Is there any way for someone from customer service to drop me a line today/tonight maybe?

Thanks very much, and sorry again for having to post this to the boards.

Mike Bramnik

[Sharaya]

Hi Mike,

You're fine! Thanks for letting us know it's time sensitive! I'm sorry we haven't had a chance to follow up on your emails yet. Our inbox has been hovering around 1600 for awhile, and it looks like we hadn't seen yours yet.

I'll follow up on your email this evening.

Thanks!
Sharaya

[Mike Bramnik]

Sharaya,

1600 emails??? I had *no* idea! Oy vey...

Either way, thank you *so* much for your email - everything is 100% a-okay now. You guys and gals rock! (and coming from a geologist, this is considered high praise ;-)

Best of luck getting through everything!