customer service emails

[Robb Lukasik]

I sent an email on 7/25 about a credit card charge that I couldn't match up to my orders.

Emailed again on 8/14 after getting no response.

Still have not heard anything back.

I understand cs is backed up, but I'm wondering if the emails were even received.

[Sara Marie]

Trauma surgeons from the tech team are currently helping me investigate this.

[Sara Marie]

$91.74 is for the print/PDF bundles that had items in the same shipment as order 3166320
$115.72 is for the other items that were not bundles that shipped on order 3166320

I apologize for the confusion. I did see and take care of another issue I saw which was displaying incorrect store credit for your account. You should now see the $4.44 that you are supposed to have.

thanks
sara marie

[Robb Lukasik]

Thanks Sarah. If you check out the second email I sent on 8/14 I had narrowed down the anomaly to a different set of charges.

I just sent a new email with those details. I'd prefer to carry on there.
Some time after the holiday weekend. =p