Skull & Shackles shipped despite cancelation request (Please look inside)


Customer Service


Despite sending numerous e-mails, posting here you have shipped Skull & Shackles to me and now I am still on schedule to being charged again for Skull and Shackles in September. Please make sure I do not get charged (I am scheduled to be charged September 4th according to what can be seen on the website) or you will loose me as a customer.

Paizo Employee Customer Service She-Hulk

Hello kolashakanu,

I have responded to your previous messageboard post and canceled your Adventure Card Game subscription.

What you're seeing on the "Example Subscriptions" page is just a display glitch. There should be a blurb of red text towards the top of the page to let you know that the page is having some issues right now and we are having our tech team look into it.

You should be receiving an email shortly to confirm that your subscription has been canceled, so you should not be charged in September. Please let me know if you have any further questions.

Thanks
Katina

Paizo Employee Customer Service She-Hulk

Hello again,

I did see that the August shipment of the Base Set was marked as having been shipped earlier this morning, so I went down to the warehouse to make sure that they do not send it out. It looks like UPS has not picked up yet today, so I was able to stop it in time. I will refund the price of the product back to your original method of payment.

Let me know if I can be of any further assistance.

Katina


Katina Mathieson wrote:

Hello again,

I did see that the August shipment of the Base Set was marked as having been shipped earlier this morning, so I went down to the warehouse to make sure that they do not send it out. It looks like UPS has not picked up yet today, so I was able to stop it in time. I will refund the price of the product back to your original method of payment.

Let me know if I can be of any further assistance.

Katina

Thank you for replying. I understand y'all have had a lot to deal with and I appreciate you finally getting around to me. If I can offer a small suggestion for the future: When you are having to respond to hundreds of e-mail even a automated response saying "We received your e-mail and are working on the situation" would go a long way.

Once I have re-evaluated things I will consider starting the subscription again.

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