#3143745


Customer Service


Customs Declaration Request
I have just received the Kickstarter reward and I have a request:
The Pathfinder Flip-Mat: The Emerald Spire Superdungeon Multi-Pack has been declared on the Customs Declaration Form as Dice/Accessories. In the EU you have to pay 10% customs fee for books and 20% for toys (as dice).

In my opinion flip mats are printed matter not toys.

So my request: Can maps be declared as printed matter (Edit: which they are) so the next time I have to pay customs it will be just the 10% and not 20% I had to pay this time?

Customer Service Ray of Funshine

Unfortunately, we will not be able to assist with this request.

Because Flip-Mats are not considered bound printed matter, we cannot list them as books for customs and shipping purpose. We do not have a way to alter what the customs forms say unless a product is miscategorized.

I'm sorry for any inconvenience with this.

If we can help with anything else, please let us know.

Thanks!
Sharaya


Thanks for your answer, but isn't it possible to just declare them as maps? So there is still a chance that customs will see them for what they are.

Customer Service Ray of Funshine

It turns out, this is a fairly complicated question that may take some time to find an answer for. I am looking into it, and will get back to you when I have more information.

~Sharaya


Thanks for your endeavor, Sharaya!

Paizo's customer service is the best I have ever encountered!

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