Order #3151956

[Fayries]

I know there are display issues currently affecting order summaries but I would like to be reassured regarding shipping for order #3151956.

At this moment, on the order summary available from My Account, just before the Payments block, the following lines don't compute:

Subtotal (12 items) $93.14
Shipping & Handling $20.99
Order Total $134.43

Then, for each package in the order there is a Shipping & Handling line:

For package 1: $18.30
For package 2: $22.99

As half the items shipped in this order are remplacements, I would expect them not to count against shipping.

In fact, the Shipping & Handling value of $20.99 quoted at the top of the order summary is about what I am expecting to pay this month if I simulate the order with some similar products released in the previous months. Could someone check this order for me, please? Thanks!

[Sharaya]

Well, the system seems to be confused with this one. I'm sorry about that!

I have wrangled all of the replacement items to their own order, and the July subscription items are still on order 3151956.

You should get two emails confirming the updated order information, and this shipping costs should display more accurately now.

If you have any further questions, or if anything else seems amiss, please let us know.

Thanks!
Sharaya

[Fayries]

Sharaya wrote:

If you have any further questions, or if anything else seems amiss, please let us know.

Thank you, Sharaya.

I just realized that with shipping beginning tomorrow at the earliest, there is a good chance of the packages arriving home during my vacation. There's no point having them sleep outside in the mailbox, especially since some of the items included are already replacements. Is it possible to put the two orders (#3151956 & #3198123) on hold for something like two weeks (I would then post back to have you put them back in the shipping queue at the end of July, just before the August subscription run)?

[Erik Keith]

Hey Fayries!

I've sent you a follow up email regarding your inquiry. Let me know if you have any questions!

- Erik Keith

[Fayries]

I broke everything. I need your help again. In fact, I just replied to your e-mail.

[Fayries]

You know what? It seems I even lost the Pathfinder Advantage along the way; could you look into that too, please?

[Erik Keith]

Thanks for letting me know about that! I've sent you an updated email detailing a solution to this, just shoot me a response email if you need further assistance. : )

[Fayries]

I replied: #3201397 is missing two items that were there in the original order (#3198123). Thank you!