Charged Twice


Customer Service

Liberty's Edge

Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

Hi gang,

My bank is showing you charged me we twice for the same order. These are not PENDING but finalized transactions:

06/16/14 CHECK CRD PURCHASE 06/14 PAIZO 425-250-0800 WA $19.74

06/18/14 CHECK CRD PURCHASE 06/17 PAIZO 425-250-0800 WA $19.74

Please correct ASAP

Thanks!

Sczarni

Anorak wrote:

Hi gang,

My bank is showing you charged me we twice for the same order. These are not PENDING but finalized transactions:

06/16/14 CHECK CRD PURCHASE 06/14 PAIZO 425-250-0800 WA $19.74

06/18/14 CHECK CRD PURCHASE 06/17 PAIZO 425-250-0800 WA $19.74

Please correct ASAP

Thanks!

The answer to this is in the FAQ

Liberty's Edge

Pathfinder Pathfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

Sorry, Cpt_Kristov. these are finalized transactions AFTER shipping. As a longtime subscriber I'm aware of the FAQ but thanks for the effort. =)

Customer Service Representative

I'm sorry about this one!

So, it looked like our system got really confused with the print/pdf bundle on this order. I had noticed that the other day, when I helping you with something on this order, and had marked one of them charges to be credited back to your account. Usually those process fairly quickly (sometimes same day), but sometimes it can take around 5 business days or so. I processed that credit on the 16th on our side, so hopefully everything will work out by some Monday or so, if it hasn't already, but it depends on your bank.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya

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