Luthril |
I realize you guys are working on the the issue, so I'll give you feedback that I hope helps.
After the "Fix" I am back to 90 tables and 3 Stars... after reporting tonight that should be 113 and 4 stars... the descrepancy I see is that almost all of my modules do not have the little +2 after the GM2 so maybe they are reporting as a single table where they used to report as 2... just a thought.
I know it'll get worked out. Let us know if we can help.
Wraith235 |
I realize you guys are working on the the issue, so I'll give you feedback that I hope helps.
After the "Fix" I am back to 90 tables and 3 Stars... after reporting tonight that should be 113 and 4 stars... the descrepancy I see is that almost all of my modules do not have the little +2 after the GM2 so maybe they are reporting as a single table where they used to report as 2... just a thought.
I know it'll get worked out. Let us know if we can help.
yes ... all Modules and AP's are not listing as +2's ... Eyes of the 10 part 1 however is showing as a +2
Mistwalker |
From what I can tell from my sessions, it is indeed the modules, and the retired scenarios (first steps II & III for me).
DM Becket
The blank character slots appear when you run a scenario more than once.
In your session list, how many retired scenarios are listed?
DM Beckett |
From what I can tell from my sessions, it is indeed the modules, and the retired scenarios (first steps II & III for me).
DM Becket
The blank character slots appear when you run a scenario more than once.
I mean slots for additional characters. I normally delete those when I report, but some of my games are showing extra slots. I don't mean a game that is showing - for Prestige Points Gained. So far, it only looks like my home games, which are the only ones that involve people that have registered a PFS number, but some of them have never actually registered a character on Paizo, which is why I'm bringing that up. I have no way to check, but I know there have been a few individuals that played once, I set up a number for, but never went on Paizo after that, but I can't verify, because I didn't keep a copy of their Chronicles like I do for Play by Posts.
In your session list, how many retired scenarios are listed?
Just a few games of Frist Steps, but now they are there. I only have two modules, and while they are missing the extra +2 GM, they are there. But I'm missing more tables than that. So it might be part of it, but not all.
Mistwalker |
Mistwalker wrote:In your session list, how many retired scenarios are listed?Just a few games of Frist Steps, but now they are there. I only have two modules, and while they are missing the extra +2 GM, they are there. But I'm missing more tables than that. So it might be part of it, but not all.
My retired scenarios are in my list, but the number works out well with the number that I am missing when I add in an extra credit for each module.
Chris Lambertz Digital Products Assistant |
Kludde |
So far, it only looks like my home games, which are the only ones that involve people that have registered a PFS number, but some of them have never actually registered a character on Paizo, which is why I'm bringing that up. I have no way to check, but I know there have been a few individuals that played once, I set up a number for, but never went on Paizo after that, but I can't verify, because I didn't keep a copy of their Chronicles like I do for Play by Posts.
Just in case you were interested: if you re-download the reserved numbers, you'll see the pathfinder badges of those that have registered their number in lieu of the number+code reserved number cards. (Which I thought was kinda neat)
Josh M Foster Developer |
DM Beckett |
DM Beckett wrote:Just in case you were interested: if you re-download the reserved numbers, you'll see the pathfinder badges of those that have registered their number in lieu of the number+code reserved number cards. (Which I thought was kinda neat)
So far, it only looks like my home games, which are the only ones that involve people that have registered a PFS number, but some of them have never actually registered a character on Paizo, which is why I'm bringing that up. I have no way to check, but I know there have been a few individuals that played once, I set up a number for, but never went on Paizo after that, but I can't verify, because I didn't keep a copy of their Chronicles like I do for Play by Posts.
I did, but thanks for trying to help. :)
I wish I could figure out how to redownload my original 10 cards. What I was trying to say is the players who have not registered their characters online, (using a slot) rather than those that have not registered and gotten a number. I always make sure that I register new players with a PFS # before we begin, so I have it to report at the end.
Liz Courts Webstore Gninja Minion |
Wraith235 |
Removed a post. Let's not be insulting or jumping to conclusions. If you're still having problems with your credit being reported incorrectly, please email customer service.
the statment of "Contact Customer service" is worrisome
can we get conformation that were to the point where Manual fixes are required for this ?
or is there still some hope that the database can be restored
Chris Lambertz Digital Products Assistant |
1 person marked this as a favorite. |
Liz Courts wrote:Removed a post. Let's not be insulting or jumping to conclusions. If you're still having problems with your credit being reported incorrectly, please email customer service.the statment of "Contact Customer service" is worrisome
can we get conformation that were to the point where Manual fixes are required for this ?
or is there still some hope that the database can be restored
No data was lost, nobody was disgruntled, and there was no hacking involved. The issue causing this display error was very tangentially related to a behind-the-scenes code change which effected how these products were hooked into reporting. They've been placed back, but I need to be sure that the values for GM credit are properly accounted for (which is the cause of the rest of the discrepancy), which is what I was referring to in my previous post. It is very near the top of the list of things I have on my plate to address.
JohnF |
the statment of "Contact Customer service" is worrisome
can we get conformation that were to the point where Manual fixes are required for this ?
or is there still some hope that the database can be restored
[The following is my diagnosis, based on observed symptoms; I have no information beyond that available on the forums]
I consider it extremely unlikely that there was any data loss; I haven't yet heard anybody say that there is anything missing from the list of GM sessions shown on their account.
I also doubt there will be a need for manual fixes. The problem seems to lie in calculating the number of table credits for some of the products, which is, I am sure, done automatically; presumably a small code change somewhere had unintended consequences. The only manual override I know of is for the five-star GM rating, and I don't believe anybody lost that.
All the other star ratings appear to be calculated (again, automatically) whenever a new GM session gets reported. When that happens, you get your star rating re-evaluated based on the (possibly incorrect) table count. Once the underlying problem gets fixed, then the next reported session will also correctly set the star count.
The offer of manual intervention was, I believe, an offer to force that re-evaluation to take place even though no new GM session was being reported. Obviously the only way to request that would be to contact customer service.
TL;DR Don't Panic!
James Risner Owner - D20 Hobbies |
WinterwolfNW |
Liz Courts wrote:Removed a post. Let's not be insulting or jumping to conclusions. If you're still having problems with your credit being reported incorrectly, please email customer service.No data was lost, nobody was disgruntled, and there was no hacking involved. The issue causing this display error was very tangentially related to a behind-the-scenes code change which effected how these products were hooked into reporting. They've been placed back, but I need to be sure that the values for GM credit are properly accounted for (which is the cause of the rest of the discrepancy), which is what I was referring to in my previous post. It is very near the top of the list of things I have on my plate to address.
Thank you for clearing that up Chris..! I was beginning to worry someone was trying to sweep it under the carpet, censorship causes that feeling. I'm in no hurry to get my stars back, they have no real value anyway except for rerolls, which GM's don't use. You guys can take your time and do it right as far as I'm concerned.
Best Regards and have a Great Day!
Chris Lambertz Paizo Glitterati Robot |
Doug Miles |
2 people marked this as a favorite. |
Be patient. Your sessions aren't lost, they just aren't weighted quite right yet. You know how many sessions you have earned. Grousing at Customer Service isn't going to get the problem fixed quicker. It'll get done when the higher priority tasks are completed, and the Paizo IT dynamo puts his crosshairs over the glitch and obliterates it. Let's not make Customer Service's job any more difficult than it already is.
Doug Miles |
1 person marked this as a favorite. |
Give it another 10 days. PaizoCon is next week and is the main focus for Paizo right now. I'm down over 100 sessions and I'm not worried. Granted, my stars are still intact so my deficit is invisible to most. Be patient, my friend. Think about the many ways you have been blessed, rather than dwelling on matters that are outside of your control. Spend a few minutes imagining what life is like in Syria or Iraq right now, then consider how silly our First World problems are.
Thomas LeBlanc RPG Superstar 2012 Top 32 |
Lissa Guillet Assistant Software Developer |
Doug Miles |
I would really like to have a +2 to rerolls at PaizoCon, never know when that little bonus will help...
/me note to self: pack Character Folio for rerolls
I have yet to see a player compelled to prove his or her GM star count at any table. Like many things in this game, we are under the honor system. In light of the current glitch, I would be stunned if a GM refused to believe a player's bonus to the reroll since 99% of the GM population has been affected by it.
Liz Courts Webstore Gninja Minion |