My PFS GM table credit all disappeared!


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Silver Crusade

I realize you guys are working on the the issue, so I'll give you feedback that I hope helps.

After the "Fix" I am back to 90 tables and 3 Stars... after reporting tonight that should be 113 and 4 stars... the descrepancy I see is that almost all of my modules do not have the little +2 after the GM2 so maybe they are reporting as a single table where they used to report as 2... just a thought.

I know it'll get worked out. Let us know if we can help.

Shadow Lodge

Luthril wrote:

I realize you guys are working on the the issue, so I'll give you feedback that I hope helps.

After the "Fix" I am back to 90 tables and 3 Stars... after reporting tonight that should be 113 and 4 stars... the descrepancy I see is that almost all of my modules do not have the little +2 after the GM2 so maybe they are reporting as a single table where they used to report as 2... just a thought.

I know it'll get worked out. Let us know if we can help.

yes ... all Modules and AP's are not listing as +2's ... Eyes of the 10 part 1 however is showing as a +2


Just to throw my feedback in:
My starts are back after reporting today's sessions and my table credit count is back to showing 100, but it should be at 103 after today's event.

Again, you guys are doing a great job and I appreciate the communication and efforts. :)


Pathfinder Adventure, Starfinder Adventure Path Subscriber

I am down to 57 tables of credit (and I was at 96, just 4 short of my 4th star).

Thanks for working on this - I look forward to seeing my tables back.

Shadow Lodge

Same. I've gotten a Star back, but still missing some as well as tables of Credit.

:)

Sovereign Court

I suspect those Goblins ran off with my missing tables and stars. Maybe use some nice fires to lure them and get the stolen loot back :)

Still on 72/77 tables and no stars, but better than the previous 4 tables

Shadow Lodge

It looks like most of my credits are back, still missing some and still not showing my stars. Not trying to rush you, just letting you know. Thanks for being awesome and working on it!

Shadow Lodge

HateCube wrote:
It looks like most of my credits are back, still missing some and still not showing my stars. Not trying to rush you, just letting you know. Thanks for being awesome and working on it!

I suspect it is the modules (as others have already pointed out) are missing the +2.

Shadow Lodge

Its more than that. I think Ive only done 2 mods, but still missing 5-10 tables, roughly.

Maybe the discontinued First Steps, or I noticed the other day a few tables had blank character slots. Maybe those that have registered PFS numbers but not actual characters are causing an issue?

Scarab Sages

Any word on the +2 missing GM credit for modules?


Pathfinder Maps Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

From what I can tell from my sessions, it is indeed the modules, and the retired scenarios (first steps II & III for me).

DM Becket
The blank character slots appear when you run a scenario more than once.

In your session list, how many retired scenarios are listed?

Shadow Lodge

Mistwalker wrote:

From what I can tell from my sessions, it is indeed the modules, and the retired scenarios (first steps II & III for me).

DM Becket
The blank character slots appear when you run a scenario more than once.

I mean slots for additional characters. I normally delete those when I report, but some of my games are showing extra slots. I don't mean a game that is showing - for Prestige Points Gained. So far, it only looks like my home games, which are the only ones that involve people that have registered a PFS number, but some of them have never actually registered a character on Paizo, which is why I'm bringing that up. I have no way to check, but I know there have been a few individuals that played once, I set up a number for, but never went on Paizo after that, but I can't verify, because I didn't keep a copy of their Chronicles like I do for Play by Posts.

Mistwalker wrote:
In your session list, how many retired scenarios are listed?

Just a few games of Frist Steps, but now they are there. I only have two modules, and while they are missing the extra +2 GM, they are there. But I'm missing more tables than that. So it might be part of it, but not all.


Pathfinder Maps Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber
DM Beckett wrote:
Mistwalker wrote:
In your session list, how many retired scenarios are listed?
Just a few games of Frist Steps, but now they are there. I only have two modules, and while they are missing the extra +2 GM, they are there. But I'm missing more tables than that. So it might be part of it, but not all.

My retired scenarios are in my list, but the number works out well with the number that I am missing when I add in an extra credit for each module.

Digital Products Assistant

5 people marked this as a favorite.

Hey guys, I see what's going on. I'm working with our tech team and will be asking Mike for some help to get these fixed in the system. Thank you for bearing with us, and we aim to have this back to normal soon.

Grand Lodge

Pathfinder Adventure, Rulebook Subscriber

Thanks Chris. I look forward to getting my PFS card updated after PaizoCon. :)

Silver Crusade

High Five Chris!!!

Dataphiles

DM Beckett wrote:


So far, it only looks like my home games, which are the only ones that involve people that have registered a PFS number, but some of them have never actually registered a character on Paizo, which is why I'm bringing that up. I have no way to check, but I know there have been a few individuals that played once, I set up a number for, but never went on Paizo after that, but I can't verify, because I didn't keep a copy of their Chronicles like I do for Play by Posts.

Just in case you were interested: if you re-download the reserved numbers, you'll see the pathfinder badges of those that have registered their number in lieu of the number+code reserved number cards. (Which I thought was kinda neat)

Paizo Employee Developer

Getting my little dot on this one. I'm back to 148/180-ish. The module thing is the likely culprit, but it's not a huge deal. It'll be like hitting 5 star twice... right?

Grand Lodge

I am at 126 of 150+. Thanks for helping us out Liz :)

Dark Archive

2 people marked this as a favorite.
Pathfinder Adventure Path Subscriber

Personally, I'm going to go with a change introducing a data error...but maybe that's just because I work as a developer.

Shadow Lodge

Kludde wrote:
DM Beckett wrote:


So far, it only looks like my home games, which are the only ones that involve people that have registered a PFS number, but some of them have never actually registered a character on Paizo, which is why I'm bringing that up. I have no way to check, but I know there have been a few individuals that played once, I set up a number for, but never went on Paizo after that, but I can't verify, because I didn't keep a copy of their Chronicles like I do for Play by Posts.
Just in case you were interested: if you re-download the reserved numbers, you'll see the pathfinder badges of those that have registered their number in lieu of the number+code reserved number cards. (Which I thought was kinda neat)

I did, but thanks for trying to help. :)

I wish I could figure out how to redownload my original 10 cards. What I was trying to say is the players who have not registered their characters online, (using a slot) rather than those that have not registered and gotten a number. I always make sure that I register new players with a PFS # before we begin, so I have it to report at the end.

Webstore Gninja Minion

Removed a post. Let's not be insulting or jumping to conclusions. If you're still having problems with your credit being reported incorrectly, please email customer service.

Shadow Lodge

Liz Courts wrote:
Removed a post. Let's not be insulting or jumping to conclusions. If you're still having problems with your credit being reported incorrectly, please email customer service.

the statment of "Contact Customer service" is worrisome

can we get conformation that were to the point where Manual fixes are required for this ?

or is there still some hope that the database can be restored

Grand Lodge

Never would have happened if torch were still around. First they dangle union benefits like DM stars in front of you and then they backdoor take em away.

Sovereign Court

I'm curious about what exactly happened. As a technical person, that is.

Digital Products Assistant

1 person marked this as a favorite.
Wraith235 wrote:
Liz Courts wrote:
Removed a post. Let's not be insulting or jumping to conclusions. If you're still having problems with your credit being reported incorrectly, please email customer service.

the statment of "Contact Customer service" is worrisome

can we get conformation that were to the point where Manual fixes are required for this ?

or is there still some hope that the database can be restored

No data was lost, nobody was disgruntled, and there was no hacking involved. The issue causing this display error was very tangentially related to a behind-the-scenes code change which effected how these products were hooked into reporting. They've been placed back, but I need to be sure that the values for GM credit are properly accounted for (which is the cause of the rest of the discrepancy), which is what I was referring to in my previous post. It is very near the top of the list of things I have on my plate to address.

Shadow Lodge

Pathfinder Lost Omens, Maps, Rulebook Subscriber
Wraith235 wrote:

the statment of "Contact Customer service" is worrisome

can we get conformation that were to the point where Manual fixes are required for this ?

or is there still some hope that the database can be restored

[The following is my diagnosis, based on observed symptoms; I have no information beyond that available on the forums]

I consider it extremely unlikely that there was any data loss; I haven't yet heard anybody say that there is anything missing from the list of GM sessions shown on their account.

I also doubt there will be a need for manual fixes. The problem seems to lie in calculating the number of table credits for some of the products, which is, I am sure, done automatically; presumably a small code change somewhere had unintended consequences. The only manual override I know of is for the five-star GM rating, and I don't believe anybody lost that.

All the other star ratings appear to be calculated (again, automatically) whenever a new GM session gets reported. When that happens, you get your star rating re-evaluated based on the (possibly incorrect) table count. Once the underlying problem gets fixed, then the next reported session will also correctly set the star count.

The offer of manual intervention was, I believe, an offer to force that re-evaluation to take place even though no new GM session was being reported. Obviously the only way to request that would be to contact customer service.

TL;DR Don't Panic!

The Exchange Owner - D20 Hobbies

I'm at "You have 96 tables of credit." and I should be somewhere between 125 and 145.

If still working on it, just take this as a status report.


Chris Lambertz wrote:
Liz Courts wrote:
Removed a post. Let's not be insulting or jumping to conclusions. If you're still having problems with your credit being reported incorrectly, please email customer service.
No data was lost, nobody was disgruntled, and there was no hacking involved. The issue causing this display error was very tangentially related to a behind-the-scenes code change which effected how these products were hooked into reporting. They've been placed back, but I need to be sure that the values for GM credit are properly accounted for (which is the cause of the rest of the discrepancy), which is what I was referring to in my previous post. It is very near the top of the list of things I have on my plate to address.

Thank you for clearing that up Chris..! I was beginning to worry someone was trying to sweep it under the carpet, censorship causes that feeling. I'm in no hurry to get my stars back, they have no real value anyway except for rerolls, which GM's don't use. You guys can take your time and do it right as far as I'm concerned.

Best Regards and have a Great Day!

The Exchange

I am sure this will get fixed as soon as it can be and thanks for keeping us updated, Chris.

Just so I'm clear: do we need to contact customer services or just wait?

Thanks again!

Paizo Glitterati Robot

1 person marked this as a favorite.

No need to contact Customer Service. I will post in this thread once I think I've got all the pieces back into place. :)

Grand Lodge

So you changed titles from "Digital Products Assistant" to "Paizo Glitterati Robot"? I hope that was a promotion. Its hard to tell. :)

The Exchange

K this is weird, I was getting around to using some of my GM credits for game days and other modules to make up a new chat and just not seeing it. Yeah for this thread.

Silver Crusade

Guess it's still being worked on since I'm at 29 table credits instead of around 47-49?

The Exchange

2 people marked this as a favorite.

Be patient. Your sessions aren't lost, they just aren't weighted quite right yet. You know how many sessions you have earned. Grousing at Customer Service isn't going to get the problem fixed quicker. It'll get done when the higher priority tasks are completed, and the Paizo IT dynamo puts his crosshairs over the glitch and obliterates it. Let's not make Customer Service's job any more difficult than it already is.


There is another thread on this topic located here...

http://paizo.com/threads/rzs2r6ly?table-credit-discrepancy-for-modules#15

Silver Crusade

Any progress?

The Exchange

1 person marked this as a favorite.

Give it another 10 days. PaizoCon is next week and is the main focus for Paizo right now. I'm down over 100 sessions and I'm not worried. Granted, my stars are still intact so my deficit is invisible to most. Be patient, my friend. Think about the many ways you have been blessed, rather than dwelling on matters that are outside of your control. Spend a few minutes imagining what life is like in Syria or Iraq right now, then consider how silly our First World problems are.


FWIW, Chris - I don't know if this will help in fixing the problem. The issue may also result from retired scenarios no longer legal for play. I.E First Steps 2 & 3 or some of the Season 0 things.

Dark Archive

Not that I plan on running or even playing any PFS at PaizoCon, but I ran my 10th session today and would really like to print out an updated card in the event plans change.

Sczarni RPG Superstar 2012 Top 32

I would really like to have a +2 to rerolls at PaizoCon, never know when that little bonus will help...

/me note to self: pack Character Folio for rerolls

Silver Crusade Assistant Software Developer

Thomas LeBlanc wrote:
/me note to self: pack Character Folio for rerolls

They will probably be available in the store at PaizoCon if we have any in.

The Exchange

Thomas LeBlanc wrote:

I would really like to have a +2 to rerolls at PaizoCon, never know when that little bonus will help...

/me note to self: pack Character Folio for rerolls

I have yet to see a player compelled to prove his or her GM star count at any table. Like many things in this game, we are under the honor system. In light of the current glitch, I would be stunned if a GM refused to believe a player's bonus to the reroll since 99% of the GM population has been affected by it.

Webstore Gninja Minion

Lissa Guillet wrote:
Thomas LeBlanc wrote:
/me note to self: pack Character Folio for rerolls
They will probably be available in the store at PaizoCon if we have any in.

We have not received our reprint, so they will not be at PaizoCon.

Liberty's Edge

Starfinder Superscriber

"Doug Miles? Never heard of you. No way you're getting a +5. That's totally made up."

Grand Lodge

So is there a reweighting of free RPG day modules to 1 credit each taking place or was this just a coincidence that this took place around when risen from the sands came out?


Another status report:
I reported a scenario tonight. I now have 46 GM session listed, two of which are "GM ranking +2". My total used to be 49 tables.

The Exchange

just report 3 tables that I had been meaning to log for a while and my count went from 40ish to 28

Grand Lodge

Missing a few tables - player AND GM credit both but I trust its being worked on later in this month after PaizoCon so no biggie - just calling it out.

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