"Insufficient quantity in stock."


Customer Service


Hi, for starters my order number is 3099026

I ordered my products on thursday and as far as i could tell none of the items were on back order. But when reviewing the order today, I saw this:

Line item not ready for shipping: ("Insufficient quantity in stock.")

I have no idea what this means, it would seem that the items are on backorder. I am also aware of the fact that this is the weekend so it may take a while. So, if someone could tell me what this means, that would be helpful.

Customer Service Representative

After looking into this order, it looks like most of the items are ready to ship, except for:
Pathfinder Dice Set: Shattered Star

Which is not on backorder, but does have a product availability estimate of 4 to 11 business days (which is listed in the product description information). It looks like we are currently waiting on this to arrive from the distributor or manufacturer, but we have a time frame for it, rather than it being on backorder indefinitely.

I hope that clears things up. If you have any further questions or concerns, please let me know.

Thanks!
Sharaya


Got it, I though that meant it would ship to my address in that time or later depending on the time frame for my other products.

Customer Service Representative

Currently, the order is set to have everything ship all together. If you would like this to be changed, just let us know.

Thanks!
Sharaya

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