I think I was double charged for an item


Customer Service

Dark Archive

Good Evening,

I was looking at order 3042152 and the recently shipped 3047259. It looks like I was charged 25.99 on both of these orders for It Came From the Stars Campaign Guide. It does not come up on the itemized list of charges on 3047259, however if you look at the total charged to my card it is exactly 25.99 more than what it should be.

Would you mind looking into this and letting me know if I am missing something? If it is a duplicate charge, could you just credit my Paizo account?

Thank you,
James May

Paizo Employee Customer Service Representative

Hello James,

Thanks for the notification! I looked into the order and it appears you were right. Our system got confused and tried to charge you more than it should have. I've credited the amount of $25.99 to your paizo account in store credit. You should be able to see it reflected there already.

I apologize for the mixup, but am glad you pointed it out to us Please let me know if there's anything else I can help out with.

Thanks!
Katina

Dark Archive

Thanks. :)

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