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Hi,
I am a little confused on this order. Last week I received a box with my subscriptions, my two incentive minis and one case of Wraith of the Righteous minis.
I thought my other case would arrive the next day (Friday) and when I went back it had not come in yet. Saturday I had a game so I couldn't check.
This morning when the website came back up it showed one case was shipping and the other was pending. I checked the UPS tracking and showed the package was signed for but not what was in the package. That status seemed to show both cases had been shipped in one package.
To confuse the issue a bit more. I got an email that said problem with order ??? (Don't know which order) followed immediately by an email that said my things were shipping, and I could access my PDFs. And my stuff all arrived the next day so I thought okay no problem.
So, I am writing this to make sure my other case is on the way and to make sure there are no problems someplace that I need to handle, due to the first email, or if the second case is pending to get it out the door.
Thank you for all the great service I receive from Paizo. As I charter subscriber I believe I have only had to write (maybe) three messages like this since Burnt Offerings. I appreciate that more than I can ever express.
Customer Service Representative
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Hey there,
Thanks for bringing this to our attention. I'm not quite sure what is up with your order #2969473, it looks like a display error and we apologize for any confusion with the "problem with order" email. I've alerted our tech team to this.
The rest of your miniatures should be shipping out shortly.
~Justin Riddler
Customer Service