Order # 2961021

[Plaag]

Could you postpone this order least for a couple weeks since my method of payment will not work as I'm getting a new card (Due to the Target events).

Thanks,
ShaneG.

[Justin Riddler]

I have placed your order on temporary hold. We will automatically reprocess your order on January 24th. If you would like to remove the hold on this order early, or need it extended, just let us know.

~Justin Riddler
Customer Service

[Plaag]

Can there be a better method then authorizing a payment card thus holding those funds, even though you do not charge that card until the items ship. I just got a bank fee due to that as your authorizing went before a more important bill that had to be paid. And they say you'd have to reverse the fee, if that is even possible.

ShaneG.

[Justin Riddler]

Hey there,

I've placed an authorization reversal request in for this order, and usually a bank will release any held funds within 5 business days. Ultimately however it is up to your bank when held funds are released, how authorizations are displayed, and how authorizations interact with their fees—we suggest you contact your bank for further information regarding their policies.

More information about authorizations and our billing policy can be found on our FAQ

~Justin Riddler
Customer Service

[Plaag]

Okay you can ship this order off along with the other order I combined with it. Payment method has been changed and everything should go through fine.

Thanks,
ShaneG.

[Justin Riddler]

Hey there,

The hold on this order has been removed. You added 2 items to this order on January 23rd which have a 2-11 business day estimated fulfillment time, so you should be seeing this order processed for shipping within that time frame.

~Justin Riddler
Customer Service