BUG: When selecting multiple recipients for an online gift order, site puts all of the items to one recipient

[David H]

Hello,

Over the past few months, I've had issues trying to gift multiple PDFs for different recipients on the site. When doing so, after selecting each person who would get the PDF and continue to checkout, the page then shows only a single recipient instead of the multiple recipients. Out of four attempts, only once has it worked correctly. This has caused me to purchase several scenarios one at a time, at the very least an inconvenience and at worst could cause potential issues with my card (showing multiple transactions for the same amount in a short period of time may raise flags with my bank and lock the account).

I would greatly appreciate you looking into this issue and getting it resolved. Please let me know if you need any information regarding my occurrences with this bug.

Sincerely,
Dave

[Liz Courts]

Have you tried making individual orders for each recipient? I'm not sure the system is set up to handle multiple recipients for gift digital orders, but I will poke the tech team regarding this.

[David H]

That's what I've had to do for the last few game days. As noted, it's tedious and I'm worried may cause an inconvenience when my bank sees 4-6 transactions for $3.99 going to the same location within a short period of time.

And thanks for informing the appropriate powers about this :)

[Gary Teter]

Thanks for the heads-up—you are in fact supposed to be able to select multiple gift recipients on a single order, but as you've noted there are some problems with that feature right now. We are planning to have a fix for this sometime in the next couple weeks.

[David H]

Cool, glad to hear it!