Order #2890879 & 2903699


Customer Service

Paizo Employee

I was unable to add the new card game mats order #2903699 to my existing & still pending order 2890879, it just kept timing out. Is there any way you can move them from my sidecart where they're waiting for my next subscription shipment & add them to my pending order?

Also since my birthday has now come & gone without this shipping I wanted to make sure there's no problem with the order - it's been pending since the 13th.

Thanks,
Scott

Paizo Employee Paizo Customer Service Algorithm

I was able to move the pending copies of the Adventure Card Game Mats from your sidecart into your pending order. You should be able to confirm its updated status on your Order History page. Your order should be added to our shipping queue in the near future, due to the popularity of the Great Golem Sale we're processing a larger number of orders than usual and it's taking us a bit longer to process and ship them all.

We've been fulfilling orders chronologically and I estimate that we should have your order shipped some time next week, I appreciate your patience while we get to your order.

- Erik Keith

Paizo Employee

Yep, you moved me - thanks!

Paizo Employee

Another question on 2890879 now that you've added the mats - shipping is over $50 - is this correct? It seems quite high to me even with the $10 discount.

Dark Archive Customer Service Representative

Hey there,

I have sent you an email regarding this order.

~Justin Riddler
Customer Service

Community / Forums / Archive / Paizo / Customer Service / Order #2890879 & 2903699 All Messageboards
Recent threads in Customer Service