Order #2868070


Customer Service


I was wondering what happened to my package, I ordere it on October 30th, recieved a shipping e-mail on November 11th, but after talking to the Post Office the seem to know nothing about this package.

Lantern Lodge Customer Service Dire Care Bear Manager

It was shipped in two packages. One had tracking and shows delivery on Nov 8th. The other was shipped on Nov 5 and should have been delivered. If neither package has shown up, please double check to make sure your address on the order was correct and let me know and I can set up a replacement.

thanks
sara marie


I received the first package, but the second package has yet to be delivered, and is the one I meant that the USPS has no idea where it is.

Lantern Lodge Customer Service Dire Care Bear Manager

That's what I needed to know! I've set up a replacement to ship out to you. Please let me know if the original package does still show up.

thanks
sara marie


Thank you for the help, but the GM screen is the item I received, what I am missing is the gaming paper.

Lantern Lodge Customer Service Dire Care Bear Manager

Odd... that's the one with tracking that shows it was delivered.... I wonder if the warehouse just put the wrong label on the wrong package or something. Anyhow, I cancelled the GM Screen and set up a replacement for the gaming paper.

thanks
sara marie


You're the best. Thanks

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