Paizo Customer Service


Customer Service

Grand Lodge

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Pathfinder Adventure Path, Lost Omens, Rulebook Subscriber

I have been a Paizo subscriber to various product lines since the Kingmaker Adventure Path. I have invested thousands of dollars in Paizo products over the years. Over that span of time I have changed my address close to 10 times. In that time I have had a few missing orders, trouble with the web site, incorrect orders, some damaged items shipped. The entire time Paizo Customer Service has been top notch in responding to what ever issue I had. Never have I been less than 100% satisfied with the personal service and attention that I have received and I just wanted to say to everyone on the customer service team- THANK YOU for all that you do day after day, year after year. You have made my relationship to Paizo products just as enjoyable as all the creative artists and writers who publish them.

Scarab Sages

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I've had a few issues over the years (damaged books, wrong book, print or binding errors). Paizo Customer Service ALWAYS fixed the problem with 100% satisfaction. Considering the number of products and orders, the percentage of errors is extremely small.

Scarab Sages

Indeed, Paizos most awesome[tm] customer service is one of the reasons I have no qualms about paying the considerable shipping costs to order directly from Paizo. A big Thank you now and then (and an unspoken one with every order that I get) is a good way to say : Please continue to be as awesome as you are!


Well said! A round of applause for the Paizo Customer Service Team.

Lantern Lodge Customer Service Dire Care Bear Manager

Dawww... thanks!


Huzza!!!!


Hi guys, I run a gaming store in Australia and I'd love to order a large amount of pathfinder playtest books. I can't find Australia on your shipping system.


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Execute wrote:
Hi guys, I run a gaming store in Australia and I'd love to order a large amount of pathfinder playtest books. I can't find Australia on your shipping system.

Where in Australia?


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Steve Geddes wrote:
Execute wrote:
Hi guys, I run a gaming store in Australia and I'd love to order a large amount of pathfinder playtest books. I can't find Australia on your shipping system.
Where in Australia?

Toowoomba, Queensland, postcode 4350

Paizo Employee Customer Service Representative

Execute wrote:
Hi guys, I run a gaming store in Australia and I'd love to order a large amount of pathfinder playtest books. I can't find Australia on your shipping system.

Hi Execute,

If you are a retailer, then you're going to want to order your playtest materials through your distributor. It looks like for Australia, the distributor should be Let's Play Games.

I hope this helps! Please let us know if there are any further questions or concerns we can help out with.

Thanks!
-Katina


just recently i ordered and received the Patfinder Adventure Card Game Adventure Deck 3 and 4 from eBay (both sealed and unopened). When I started to put the Cards in card sleeves, i noticed that a Barrier Card 4 "Circle of Binding" was in Deck 3. Without this card, there are only 109 cards in the deck. I looked it up and boardgamegeek.com i read, that this is a "common" mistake, and this card should be a Barrier Card 3 "Hand Chopper". Since I also bought Adventure Deck 4 from the same seller, it also had the "Circle of Binding" barrier card instead of "Hand Chopper".
Is there any way i could somehow get this missing card from you?
Thank you in advance for the help!

Customer Service Representative

Hello Entaj,

I have set up a replacement for you which should be on its way soon. You will be receiving an email confirmation. Please look it over and let me know if any changes need to be made.


Hello Diego,

Got confirmation email, must say i'm very pleasantly surprised with you guys handling this! Thank you very much, looking forward to getting the missing card to complete the Collection! :) Thank you!

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