Oddity with order 2776244


Customer Service

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder PF Special Edition Subscriber

My Order history says I have no pending orders, the order has shipped if I look at the order itself, but when I look at the history it says only part 3 of WotR has shipped (yesterday) while everything else is pending. I assume this could be a glitch since it's never happened to me before and I don't have access to any pdf's yet?

Dark Archive Customer Service Representative

Looks like your order was processed for shipping on Monday and our system missed sending you a notification email. We apologize for any confusion. Your PDFs should now be on your My Downloads page and you can view this shipped order from your Order History page.

I attempted to send you a new confirmation email to see if it would be the shipment-notification email, however it was just a repeat of the last email, so go ahead and ignore it.

~Justin Riddler
Customer Service

Shadow Lodge

Adventure Path Charter Subscriber; Pathfinder PF Special Edition Subscriber

Thanks Justin. Once again customer service comes to the forefront. You guys are great.

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