Shipment Question

[Prime Evil]

I've just been informed by my post office that the most recent shipment on my subscription may have been returned to Paizo by mistake. What is the procedure if this occurs?

(I should add that I'm an international customer, so this is a real pain)

[Erik Keith]

When a package is returned to us here at Paizo we'll contact the packages intended recipient to see if we can make another delivery attempt.

Since your local post office stated that they've already begun the return process to us I've set replacement copies to your sidecart to be shipped to you with your next subscription shipment, however if your original package does arrive please let us know so we can cancel the extra copies.

- Erik K

[Prime Evil]

Thanks for that. I really appreciate the excellent customer service.

[Prime Evil]

Oops...I'm sorry to be a pain, but it looks like the subscription copies sent back were from order 2661207 rather than order 2707262. As the replacement copies that you added to my sidecart are from order 2707262, I was wondering whether you could replace them with the ones from 2661207 instead?

I haven't received either shipment 2661207 or shipment 2707262 yet - we don't receive international postage quickly down here in Australia. Hmmm...Maybe Paizo should move down under - I hear that we have better beaches ;)

[Justin Riddler]

I've made the appropriate fixes to your sidecart. You can verify this change on your My Subscriptions page.

~Justin Riddler
Customer Service