I apologies if this is in the wrong place, I'm kinda new around here :)
So after watching some videos and reading the rules I realised this was one game that I mst have. Before realising there was a subscription service, I ordered the base game and the character add-on. I have since gone back and subscribed, starting from the first release next month.
Question is this, do I get the shiny new promo cards even though I erroneously ordered the base game separate from my sub? If not, will I have any luck with support about getting my orders mashed together?
Thanks in advance guys for helping out a newbie, can't wait to get my hands on this one :)
If I were you, I'd make a post in the customer service forum. Alternatively, I'd send them an email at customer.service@paizo.com. (Bare in mind that they dont work over the weekend, so they probably wont see it until Monday).
If your items havent yet shipped, Sara, Erik and Justin can probably organise cancelling those and replacing them with subscription copies (giving you a discount and the promo cards). If everything has already shipped, or if you bought the items somewhere else, it's probably a little different.
Still worth trying though, in my experience - they'll do what they can to get things set the way you want them.
Thanks Steve, appreciated.
I found the customer service board and posted there, not too fussed- I just like Promo stuff.
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...will I have any luck with support about getting my orders mashed together?
I had pre-ordered the game early on and then switched to a subscription. Paizo automatically converted my pre-order to subscription copies. I don't know about the promos, but you shouldn't have a problem with duplicates if both your orders were on the same account.
Customer Service Dire Care Bear Manager
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Responding to the post in the CS boards. I'm going to go ahead and lock this thread. If someone has questions about Adventure Card Game preorders or subscriptions, please create a thread in the Customer Service Forum.