Order #2707056


Customer Service


Pathfinder Maps, Pathfinder Accessories, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Hello,

In the process of shipping out my various orders this month, this selected portion seems to have been flagged as unable to be authorized. Per the email, I've changed the payment type to one that doesn't balk at rapid requests and should be able to handle this last part.

I have not see the successful authorization email for this part yet and just wanted to check in and make sure it is still good.

Thanks for your time.

Dark Archive Customer Service Representative

Hey there,

I don't see any payment method failures for this order, and it looks like the order is in the shipping queue for processing by our warehouse. If you receive any emails stating differently, please let us know so we can investigate it for you.

~Justin Riddler
Customer Service


Pathfinder Maps, Pathfinder Accessories, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

I received 2 emails on Monday for this order number with the following copy right after the "if you would like to add more items" section.

"We are eager to ship your products, but we need your help. When we requested authorization for your order, we received a "transaction declined" message. Please go to your My Payment Methods page to review your billing information.

If we don't hear from you, or are unable to successfully process your card, by October 11, this order may be cancelled. "

It seemed a little odd that both sections would be on the email (add more and auth fail)

Dark Archive Customer Service Representative

Hmmm... it looks like everything on your order is good to go, and that the "transaction declined" emails were sent in error. If you have not received a shipping notification for the last part of your order by August 23rd, let us know and we'll poke the order some more.

~Justin Riddler
Customer Service

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