Ordeer 2655570 was damaged


Customer Service

Lantern Lodge

Pathfinder Starfinder Adventure Path Subscriber

I just received my order today and was really worried when I saw the torn up packaging, and even more worried when I saw what was inside. My adventure path guide is all torn up and bent in two places so it is hard to open without damaging much less read. Almost more importantly though, the combat pad I ordered is seriously damaged as well. and while I have yet to remove it from the packaging, I cannot imagine using it at the table with the large bend up in one corner, and the curve forced in the other. Several of the magnets look damaged as well, though I do not intend to open the package to find out. Is it possible to send these damaged items back in order to get working ones?

Dark Archive Customer Service Representative

Can you please email us some pictures of the damages? The pictures should show the extent of the damage to each product, and to the packaging if possible. This will help us to evaluate or shipping methods.

Once we receive the pictures we will be able to assist you further.

customer.service@paizo.com

~Justin Riddler
Customer Service

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