Thornkeep problem


Customer Service


I received my order today and my copy of Thornkeep was not the autographed version.

Paizo Employee Customer Service Happiness-Inducement Imp

I apologize for the mistake! I will put a properly autographed copy in with your next subscription shipment. Please feel free to keep and use the non-autographed version with our apologies for the mix up.

Thanks,
cos


Thanks. I was worried you would not have any autographed copies left.


Hi, I just got my copy today and I have the same problem... Maybe I'm just not looking in the right spot? Where should the signatures be? The invoice that came with my subscription says 'autographed' copy, but like I said, I don't see any signatures in the book... The rest of my order, AP subscription and poster, both came through properly, so no complaints there.

P.S. Also, Is the autographed bookplate a separate item? Or is it part of the book?


The autograph plate is on the back inside cover.


Then it looks like I do not have an autographed copy.
One more question - how do I get the 'goblin squad member' tag to show up when I post?

Paizo Employee CEO

Fyraxis wrote:

One more question - how do I get the 'goblin squad member' tag to show up when I post?

The tag only shows up when you post in the Pathfinder Online forums, not the rest of the message boards.

-Lisa


Lisa Stevens wrote:
Fyraxis wrote:

One more question - how do I get the 'goblin squad member' tag to show up when I post?

The tag only shows up when you post in the Pathfinder Online forums, not the rest of the message boards.

-Lisa

Good to know about the tag, thanks.

Where do I go (or who do I contact) about replacing the non-autographed Thornkeep book I received with an autographed one?

Lantern Lodge Customer Service Manager

Fyraxis wrote:

Where do I go (or who do I contact) about replacing the non-autographed Thornkeep book I received with an autographed one?

I've set up a replacement to ship out with your upcoming subscription shipment.

thanks
sara marie

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