Order # 2319768 - hardcovers mangled

[Makamu]

Dear Paizo customer service,

sadly, I had a bit of problem with the hardcovers that shipped in the above package. Namely, that the corners of the hardcovers (lower left on the front and lower right on the back cover) had almost broken off by the time I removed them from the package. Additionally, most of the inner pages are slightly dog-eared, a trait they share with quite a few of the softcovers I received in the same shipment.

Since nothing has actually ripped off, I don't need new copies, but I would be very grateful indeed if your quality products were packaged a bit more securely next time, especially since my yearly Paizo order comes with quite a hefty customs fee each time, as I am overseas.

Maybe wrapping the corners in polysstyrene might help?

Thanks very much for your attention and the great service all round

Makamu

[Sara Marie]

Thanks for the feedback, I'll pass this along to our warehouse. If you are able, please send a digital image of the damage to [e-mail] so we can show them what the issues are.

thanks
sara marie

[Makamu]

Sara Marie wrote:

Thanks for the feedback, I'll pass this along to our warehouse. If you are able, please send a digital image of the damage to [e-mail] so we can show them what the issues are.

thanks
sara marie

Thanks for the swift response, Sarah Marie. I will send the pictures along soon