[Goblinworks] How to add a new address?


Customer Service

Dark Archive

I just moved to a new place, and I did the Pathfinder Online Kickstarer donation thing, and I would like to get it to go to the new address.

When I go to manage my shipping addresses and stuff there was the option to remove the incorrect addresses, but no option to add the new one.

How do I get the address corrected for the Pathfinder Online Kickstarter Content?

Paizo Employee Director of Sales

You can send your address update to info@goblinworks.com, and they should get you taken care of.

Thanks,
cos

Dark Archive

Thanks!

I emailed them the information. :)

Dark Archive

Hello again.

They said the reward shipments will be sent through Paizo. Just want to make sure I've got the address straightened out.

Which address I give will depend on which shipping company is sending them out.

If it's USPS I can give my local address, but my experience is that UPS and Fedex and DHL and Purolator often don't bother to deliver to apartment buildings (their policy is to not bother delivering to apartment buildings if they are behind schedule), and none of their offices to pick up the item are within 1 hour of my house.

So depending on who you guys use for shipping, the address I will want to use will be different.

Also, I need to make sure you guys have an address I can receive packages at.

So.

Who do you use for shipping?
How do I fix the address for my preorder of thornkeep?


A fix for the addresses page should be going up soon. In the meantime, you can go to your My Pledge Drives page to set the address, or fix the orders from your Order History, rather than your My Addresses page.

Lantern Lodge Customer Carebear

As Chris says, you should be able to add the address via the new My Pledge Drives page on your My Account page.

I can't be sure until I know the address, but the package will most likely be going via our standard postal rate which uses a contract company (UPS Mail Innovations) to deliver packages to your local USPS post office which then takes care of the final delivery. So you should be fine to use your local address. I can double check after you've added the address if you'd like.

Thanks
sara marie

Dark Archive

... How do I change the address in the My Pledge Drives or Order History page?

There seems to be no option to do it in the Order History, and My Pledge Drive page has a button but the button doesn't do anything.

Lantern Lodge Customer Carebear

I've tried the buttons on both your My Addresses page and your My Pledge Drive page and they both work. If they are still not working for you, please email customer.service@paizo.com with your address and we will manually add it for you.

thanks
sara marie

Dark Archive

I tried it again, and this time the button worked and brought me to a page to enter my address.

So I put in my address where I live.

Can you let me know how the shipping would work? If it would be Canada Post dropping it off (usually the case if USPS has it at the border, stateside) then I dont have any difficulty getting my mail.

If it's UPS, or Purolator, or DHL, I've had nothing but headaches, and it almost always ends up taking hours of phonecalls and 3 or 4 days of me taking a whole day off or I never receive my mail. There have been times I'm still trying to receive my mail a month after the tracking said it 'arrived in the city'.

So its really important to me I know how the package would arrive.

Lantern Lodge Customer Carebear

Should be via Canada Post.

Thanks
sara marie

Dark Archive

Thanks muchly! :)

I look forward to receiving it.
If there are any difficulties or I don't get the package I will contact you guys for support. :)

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