Different Price?


Customer Service

Silver Crusade

Price for order #2150210 didn't discount the 20 gift certifcate from Paizo con in the final total? The price should be 21.88.

Paizo Employee Director of Sales

Actually it did. Because the gift certificate from PaizoCon grants store credit, and is not actually a discount, it doesn't get recorded very clearly on the confirmation email.

However, if you look at your confirmation email, it says:

Your confirmation email: wrote:

Subtotal (12 Items): $41.88

-----------------------------------
Order Total: $41.88

You've saved $14.00 off suggested retail -- that's a 25% discount. We have charged $21.88 to your credit card.

...relevant bit bolded. It's really easy to miss. Rest assured that rewriting and reconfiguring the confirmation emails for better clarity is high on the Customer Service to do list.

Thanks,
cos

Silver Crusade

Thank you cos. This is the type of customer service we love!

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