Question about purchase today.


Customer Service

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Pathfinder Roleplaying Game Superscriber

We picked up a bullet point 7 cure light wounds one and the Hellfire magic PDF from super genius games today. It said the purchase worked, got the email saying that. But right after I clicked to go to the download page and the site crashed. I came back tonight to check and the site is up, but it is showing we didn't buy them and the items are back in the cart. In fact the cart looks the way it did well before the purchases as I moved some stuff to save for later list.

So my question is did we really buy them or did that purchase end up not going thru?


I noticed that I posted some things before the crash, and when it was all over, I lost a few posts. I surmised that they restored to a backup, so anything anyone did during a certain time "didn't count".

Paizo Employee Software Test Engineer

Hey D_M, It looks like the website didn't make the order at the time you submitted it, so you will want to resubmit the order when its convenient for you.

The charge for the order did go through properly, but I have refunded it to your account and you should see it within the next 2 to 6 business days, depending on your bank. Thanks for letting us know about this, let me know if there is anything else I can assist you with.

- Erik K

Dark Archive

Pathfinder Roleplaying Game Superscriber

Ok thanks that kinda what we thought happened but wanted to be sure.

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