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RPG Superstar 2015

Order # 1873827


Customer Service

The Exchange

I used the Tracking link for my order, and I saw UPS tracked the shipment from UPS up to the transfer to the Los Angeles PO on April 18, but so far no package has arrived. The projected delivery date is today (the 23rd). I'd like to contact my PO about the package, but I do not know what to say. Do I use the Package ID UPS uses when contacting USPS? Should I give them another day for delivery before contacting them?

Paizo Employee Sales Imp

Occasionally a package will not get scanned when it passes out of the hands of UPS Mail Innovations and into the hands of the USPS. When this happens, we can no longer track it until it reaches it's final destination, as we do not have the USPS-obtained Delivery Confirmation number.

However, this does not mean that there is anything wrong with your package. It will most likely show up at any time now. Please give it the rest of this week, and if you still have not seen it by the end of next week, let me know and we'll see about getting you a replacement shipment.

Thanks,
cos

The Exchange

It came today! (I knew I should have been more patient). Thank you for the info about the USPS delivery confirmation number. I will keep that in mind for future packages.

Cosmo wrote:

Occasionally a package will not get scanned when it passes out of the hands of UPS Mail Innovations and into the hands of the USPS. When this happens, we can no longer track it until it reaches it's final destination, as we do not have the USPS-obtained Delivery Confirmation number.

However, this does not mean that there is anything wrong with your package. It will most likely show up at any time now. Please give it the rest of this week, and if you still have not seen it by the end of next week, let me know and we'll see about getting you a replacement shipment.

Thanks,
cos

The Exchange

I just now had the chance to open the package after walking my dog, and lo and behold it is the wrong book! It is The "Blood of Fiends" book and not "The Midnight Mirror" which I ordered. I am upset with Paizo. The order/shipment form that came in the envelope has the right information, yet it is not the right book.

Paizo Employee Sales Imp

I apologize for teh mix-up! I will get the proper book shipped out to you as soon as possible. Please feel free to keep and use the misshipped book with our apologies for the mistake.

Thanks,
cos

The Exchange

Cosmo wrote:

I apologize for teh mix-up! I will get the proper book shipped out to you as soon as possible. Please feel free to keep and use the misshipped book with our apologies for the mistake.

Thanks,
cos

Thanks, Cosmo!

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