Hi!
I cannot seem to "proceed to checkout". I keep getting redirected to the Paizo frontpage.
Thanks!
The Problem has been resolved,
Thanks!
problem is resolved
Thanks!
Director of Sales
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Glad y=to hear that you managed to get squared away. We were having some site issues with sign-ins overnight.
For anyone else having the same or similar issues:
We are still in the process of solidifying the various fixes, but if you should encounter any errors in the meantime, signing out and signing back in seems to fix any issues.
If you have tried this, and you are still having problems, please let customer service know.
Thanks,
cos
For anyone else having the same or similar issues:
We are still in the process of solidifying the various fixes, but if you should encounter any errors in the meantime, signing out and signing back in seems to fix any issues.
If you have tried this, and you are still having problems, please let customer service know.
Thanks,
cos
I have the same issue, but signing out and signing back in has not resolved the problem. What should I try next? Thanks.
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Software Test Engineer
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I have the same issue, but signing out and signing back in has not resolved the problem. What should I try next? Thanks.For anyone else having the same or similar issues:
We are still in the process of solidifying the various fixes, but if you should encounter any errors in the meantime, signing out and signing back in seems to fix any issues.
If you have tried this, and you are still having problems, please let customer service know.
Thanks,
cos
I poked around at a couple things that might have been preventing your ability to log into the Paizo website. If you could try deleting any cookies related to Paizo.com stored on your side and then try again, there is a high probability that the issue should be resolved. Let me know if you still have any trouble afterwards.
I know this is a 3 year old thread but in the midst of trying to complete an order, I'm now having the same issue.
At first, it would only happen when I got to the Confirm Order step, it would boot me to a white screen and then make me re-enter my password and then front page.
Now, if I go to View Cart, and then Proceed to Check Out, it boots me to ask for my password, again, and then front page.
This only started happening for me this morning. I've tried two computers and two browsers to no luck.
This has been happening to me for the last three days now.
I have a cart full of stuff and I can't seem to check out despite trying with three different computers.
Tried logging in/out and clearing cookies. Still no joy.
Sent email to customer service yesterday, haven't heard back yet.
Hello MidknightDiamond,
I was able to submit your order from my end. Sometimes with large orders this can happen as a result of the website timing out while our system is processing the order. Your order did not seem particularly large though, so I am not clear if that was what was causing the issue. I don't see any problems with your account. If you run into this again please let is know. You will be receiving an email confirmation.
Hello GM,
Yours was being caused by the size of the order. I was able to submit it on my end. You will be receiving an email confirmation and the PDFs are available on your My Downloads page.
I'm running into a similar problem when I try to checkout where it asks me to reenter my password and then redirects to the home page.
I'm running into a similar problem when I try to checkout where it asks me to reenter my password and then redirects to the home page.
If you're still having problems with this, we can try to submit it from our side.
It looks like there is not a payment method set on the order, so if you would like us to submit it, please either email us or call us with the last 4 digits of that card the you would like to use.Thanks!