Paizo Top Nav Branding
  • Hello, Guest! |
  • Sign In |
  • My Account |
  • Shopping Cart |
  • Help/FAQ
About Paizo Messageboards News Paizo Blog Help/FAQ
Pathfinder Roleplaying Game
Pathfinder Society

Pathfinder Beginner Box

Pathfinder Adventure Card Game

Pathfinder Comics

Pathfinder Legends

PaizoCon 2014!

Order #1947760


Customer Service


Hello,

I'd like to inquire about my order above. I noticed that an order I placed yesterday went right out, while the order above remains. A couple of the products in this order seem to be going in and out of stock since I placed the order, and I'm starting to wonder if there will be any for my order.

Thank you for your attention.

Charles

Paizo Employee Sales Imp

If you look at the confirmation email for this order, you will see that the shipping estimate says that it should ship from our warehouse in 8 to 16 business days from the date the order was placed. Today is the 10th business day since the 25th, so your order should be shipping out sometime later this week or next.

Thanks,
cos


If you cannot ship this order by March 26 (61 days since the order was placed), please cancel this order.

Paizo Employee Sales Imp

It looks like we are having issues bringing in the Ghosts of Albion book from distribution.

I apologize for the delay! I will move this book into your sidecart and get the remainder shipped out to you as soon as possible.

Thanks,
cos


I received this shipment today. I know Ghosts of Albion was moved out of this shipment. The shipping list says the "Kobold Guide to Board Game Design Print" is in the shipment, however, it is missing. Perhaps you can confirm this by looking at the UPS shipment weight? Please include this missing item in my next available subscription shipment.


Anything?

This is not the Paizo I was a Charter Superscriber of.

Paizo Employee Paizo Customer Service Algorithm

I apologize for the delay Charles, we completely missed the update on your order when you first posted it, but now that you've brought it to my attention I've rectified the mistake.

I have placed a copy of the Kobold Guide to Board Game Design into your sidecart and you should see it shipped to you with your next subscription shipment. Once again thanks for checking back with us on this, we dropped the ball there. Let me know if there is anything else I can do for you.

- Erik K

Paizo / Messageboards / paizo.com / Customer Service / Order #1947760 All Messageboards

Want to post a reply? Sign in.

©2002–2014 Paizo Inc.®. Need help? Email customer.service@paizo.com or call 425-250-0800 during our business hours: Monday–Friday, 10 AM–5 PM Pacific Time. View our privacy policy. Paizo Inc., Paizo, the Paizo golem logo, Pathfinder, the Pathfinder logo, Pathfinder Society, GameMastery, and Planet Stories are registered trademarks of Paizo Inc., and Pathfinder Roleplaying Game, Pathfinder Campaign Setting, Pathfinder Adventure Path, Pathfinder Adventure Card Game, Pathfinder Player Companion, Pathfinder Modules, Pathfinder Tales, Pathfinder Battles, Pathfinder Online, PaizoCon, RPG Superstar, The Golem's Got It, Titanic Games, the Titanic logo, and the Planet Stories planet logo are trademarks of Paizo Inc. Dungeons & Dragons, Dragon, Dungeon, and Polyhedron are registered trademarks of Wizards of the Coast, Inc., a subsidiary of Hasbro, Inc., and have been used by Paizo Inc. under license. Most product names are trademarks owned or used under license by the companies that publish those products; use of such names without mention of trademark status should not be construed as a challenge to such status.