Trying to re-instate my subscription to rules


Customer Service


Hello

I am trying to reinstate my subscription to the rules so that I recommence with the Bestiary 3, but the website keeps wanting to give me the Beginners Box (which I do not want).

Please let me know what I am doing wrong.

Thanks

Lantern Lodge

DM Klumz wrote:

Hello

I am trying to reinstate my subscription to the rules so that I recommence with the Bestiary 3, but the website keeps wanting to give me the Beginners Box (which I do not want).

Please let me know what I am doing wrong.

Thanks

There are two ways to pick a subscription starting item.

When you look at the subscription page you can choose to start with either item by checking out the bar on the left where it says "Start your subscription with
either" and then clicking on the "start with this product" under the picture of the item you want, in your case, Bestiary 3.

Alternatively, you can click on the "add to cart" button for the subscription and once its in your shopping cart you can select which item you want to start with by clicking the little bubble next to Bestiary 3.

When I check your shopping cart it looks like you have Bestiary 3 selected as your starting issue.

When you are proceeding through check out is it not keeping the Bestiary 3?


It appears to me that I am starting with the beginners box irrespective of the fact I select the start with Bestiary 3 option.

Of course, I could be reading it wrong, but that's what it looks like to me.

If I go ahead and place the order is there a way to make sure I don't get a beginners box in case I make a mistake.

Lantern Lodge

DM Klumz wrote:

It appears to me that I am starting with the beginners box irrespective of the fact I select the start with Bestiary 3 option.

Of course, I could be reading it wrong, but that's what it looks like to me.

If I go ahead and place the order is there a way to make sure I don't get a beginners box in case I make a mistake.

Yes, let me know as soon as you have finished check out and I will make sure you start with Bestiary 3.


The order has been placed and states the subscription is starting with Bestiary 3, so it was probably a case of tired eyes not reading things correctly.

Thanks anyway.

Lantern Lodge

I double checked and every thing looks good for you starting with Bestiary 3.

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